Question: Password Change Function Not Working

Password Change Function Not Working

Hi Firstly we faced problem with new user creation email notification, after resolving that new user starts to receive emails with a very lengthy encrypted pwd (which is not set while cre

RS

Ranjan Selvan

Asked

Hi

Firstly we faced problem with new user creation email notification, after resolving that new user starts to receive emails with a very lengthy encrypted pwd (which is not set while creating the new user). See attached: https://imgur.com/a/ihiKKMz But using this lengthy password we were unable to login to the user account.

So we set a default pwd for all user account creation and the email will send the default pwd to the user and request the user to change pwd upon first login. But the change pwd function is not working. See attached: https://imgur.com/a/MqboBJY

Could you assist on this issue?

Thanks Selvan

  • RS

    Ranjan Selvan

    Answered

    Hi

    Have you received the login details and working on it?

    Thanks Selvan

  • MS

    Mian Saleem

    Answered

    Hello,

    Yes, I tried to change password and it was working fine. However, the dashboard and another page were giving 500 errors. I tried to check the Laravel log but there was nothing. I am not sure about the cause, but I will try to check again.

    Is if fresh installation or have you updated it from the previous version?

  • RS

    Ranjan Selvan

    Answered

    Hi

    Yes its a fresh installation…

    Have you changed the admin login password? admin123 is not working anymore. Could you please provide the new password you set? so that i can test and confirm weather the password functionality is working or not…

    Thanks

  • MS

    Mian Saleem

    Answered

    Hello,

    I am sorry I forgot to tell you the password. It changed to 12345678

    I have reset the php 8.1 extension ro default. I suspect psr entension was causing the errors as Laravel 10 doesn’t use it.

    Please check, the chart and others are loading now.

    Thank you

  • RS

    Ranjan Selvan

    Answered

    Hi

    ok noted, we are able to login now.

    After we setup the SMTP server info the website is giving the attached error. But we were able to use the same SMTP server details with the previous version of the script.

    Thanks

  • RS

    Ranjan Selvan

    Answered

    and the under change password section, confirm password field shows an error (We are using the same password on both fields but it shows password mismatch error)

    Please fix these issues asap as we are struggling for more than a month to use this system due these bugs.

    thanks

  • MS

    Mian Saleem

    Answered

    Hello,

    I can’t login to check.

    Please make sure that you haven’t made any syntax error. For 500 error details, plaese check the server php error logs to know the cause. You can try checking the Laravel logs in the storage/logs/ folder too.

    For password, error I suspecting you browser has cached the previous version. Please delete browser data for the site and then try agian.

    If you have issuem please let me know the url with admin login details.

    Thank you

  • RS

    Ranjan Selvan

    Answered

    Hi

    We still face the same login issue for every new user creation!

    Please check by creating new user and receive login to your email, and then try logging in to the system.

    Forget password also not working.

    Here is the url: https://crm.find-mechanic.com/login

    admin user: admin pwd: 12345678

    and cpanel login

    https://find-mechanic.com:2083/ user: findmech pwd: #jYjyUHejGBq7!gc

    Please fix this issue as we are struggling with this bug for quiet some time and we are unable to use the system due to this…

    thanks

  • MS

    Mian Saleem

    Answered

    Hello,

    I checked and everything is working fine here. I have added a testuser and logged in. Then I add saleem and try to forgot password and reset my password. all worked fine.

    Can you please make video of the issue so that I can check as you are doing.

    Please clear the browser cache then try and make video or take screenshots.

    Thank you

  • RS

    Ranjan Selvan

    Answered

    Hi

    Here is the video: https://somup.com/c0lXf8g9CC

    Please go thru the video and advise me if i am missing anything.

    Thanks

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