Question: No Mail Notification After Placing Order

No Mail Notification After Placing Order

Hi Team, for some reason the customers/users are not getting an notification email after placing a order. The same when delivery status has changed. Thanks! With regards, Ralph

VK

van Kessel

Asked
Hi Team,

for some reason the customers/users are not getting an notification email after placing a order.
The same when delivery status has changed.

Thanks!

With regards,
Ralph
  • MS

    Mian Saleem

    Answered
    Hello.

    There is nothing to correct. I shared it just to tell you that system will send the email.

    If there is no php error logs, you can try to enable app logs by changing the `log_threshold` to 1 in the `app/config/config.php` and the try again. Lastly check the if the log file created in the `app/logs/` folder.

    Please let me know your site link with owner account details in private reply. I will try to look.

    Thank you
  • MS

    Mian Saleem

    Answered
    Hello,

    Is it test install? I see there is no product shown on shop to make order. The auto email are only for shop order when customers login and make order on shop then only system send the email. For admin are no auto emails are sent.

    Thank you
  • VK

    van Kessel

    Answered
    Hi,

    No this is not a test install, this is an environment where the orders ar made for the customers.
    But still after creating an order or a change of delivery, no mail is send to the customer.

    So how can this be fixed or where I can adjust the code for this?

    Thanks!
  • MS

    Mian Saleem

    Answered
    Hello,

    If you create order from the admin are then no email are sent. Only if you are login as customer on shop and make order then you will get auto email.

    _All the actions in admin area will not send any email._

    Thank you
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