Hello,

Please make sure that default email address and mail settings in system settings are correct and you can send other emails like sale/purchase.

Thank you

Hi,

yeah every setting is set correctly. But isn’t that an automic thing as soon as an order is placed, the customer receives an email? Surely this shouldn’t be a manual action?

Thanks

Hello,

It’s not manual. System sends email for shop order and payments. Please make sure your settings are correct and that system can send emails.

Thank you

Hi,

Okay but everthing is set correctly. So how to fix this issue?

Thanks.

With regards, Ralph

Hello,

Just confirm that system can send email. You can try to email any sales to yourself.

Thank you

Hi,

I tried it again with a clean and new install, but after creating a new order, no emial is send to the customer. So the system isn’t sending an email after creating a order or a payment.

The manual mail option via: Sales > List Sales > Actions > Email Sale does work. But this shouldn’t be the way, and should be an automatic action.

Thanks

Hello,

Shop email will be automatic but you email settings need to set correctly two send email.

You need to update the email settings in system settings. Once system can send email then the auto emails for shop should be fine too.

If you don’t know your email settings, please check with your server admin. You can test emails with mailtrap.io as they offer free testing account.

Thank you

Hi,

I understand that but can you tell me what the correct settings are?

Because the system is already sending email, also after creating a new account or with a lost password.

So it’s not sending anything when there is something changed within orders etc.

Thanks

Hello,

If the system is sending emails for the new account and forgot password then there should be any issue with the new sale and payment email. Can you check your server’s php error logs?

Have you update the default email address in system settings?

I have checked, system sends email to customer for all new shop orders. The code is in app/controllers/shop/Shop.php around line 347

Thank you

Hi,

I just checked the error logs, but i don’t see any weird error messages.

During the installation I changed the default email address to my own email address. The strange thing is that I do receive emails, for example when creating new accounts or with a lost password.

I also checked the code of app/controllers/shop/Shop.php around line 347, but I don’t know exactly what should be default or correct there.

Thanks!