Please check your server error logs and let me know the error details so that I can suggest. Thank you

Do you mean the web host error log in the control panel? The file exported should be an excel file, if file exported is a ZIP file like my situation, then it has a problem, right?

Hello,

There is no option to export zip files only excel. If any error occurred, it would corrupt the download file. I am not sure, you can check with host or server admin to know the path for error log.

OR

You can enable app log but changing the 'log_threshold' to 1 in `app/config/config.php` and then export again to reproduce the error. Lastly check the latest error log in the `app/logs/` folder.

(1) I have enabled the app log by changing 0 to 1
https://www.screencast.com/t/WuTwL9ED71Z

(2) And then export the file again, (still exporting to a zip file instead of excel)
https://www.screencast.com/t/YBp5EALu

(3) In the app/logs/ , there is no new log file created
https://www.screencast.com/t/poJQNaxR

Quite strange, can you please try to export brands or any other page to test. Please test this on live demo too and let me know the result. I will check this again.

I have tried exporting Brand, purchases, expenses, users etc.. All are the same, all files exported are in ZIP.Please see attachments.

Here are the image showing files exported, please check. All files are in ZIP formate

Hello,

Did you test on live demo? There is no zip export option :(

I test in on my live site. There is no zip export option in my website, but after I clicked the export to excel link, the file to be saved is a zip file. Therefore I would like to seek your support to see what's the potential reasons.

I also tested on the live demo site at https://sma.tecdiary.net/, after clicking export to excel file, the file format to be stored is not an excel file but a text file.

I have exported the categories and brands. The files are attached.