Question: Asking about support

Asking about support

Do i need to buy a plan for posting on request ? Because when i try to post a request it said i need to extend something, i tried to input my purchase code but its not working. Im asking th

WC

Willy CN

Asked
Do i need to buy a plan for posting on request ? Because when i try to post a request it said i need to extend something, i tried to input my purchase code but its not working. Im asking this just to make sure.
  • MS

    Mian Saleem

    Answered
    No. You don't have to validation again as long as the item is supported on the main page. You just need to click it and then ask question on next page.

    I can't impersonate but I have checked your account manually and it looks fine.

    This page has `Ask Question` button, please click it and take full page screenshot before submitting the new question.

    Thank you
  • WC

    Willy CN

    Answered
    I tried to post a new question and this happend again.
  • MS

    Mian Saleem

    Answered
    I will check your account again. Meanwhile, can you please logout and login in back to test again. Thank you
  • WC

    Willy CN

    Answered
    I think i need to go from support > support item instead of bookmarking the question page. I will see if the validation pop up again.
  • MS

    Mian Saleem

    Answered
    Ok, I you had this issue again, please let me know. Thanks
  • Login to Reply