Question: Asking about support

Asking about support

Do i need to buy a plan for posting on request ? Because when i try to post a request it said i need to extend something, i tried to input my purchase code but its not working. Im asking th

WC

Willy CN

Asked
Do i need to buy a plan for posting on request ? Because when i try to post a request it said i need to extend something, i tried to input my purchase code but its not working. Im asking this just to make sure.
  • MS

    Mian Saleem

    Answered
    No. There is no need to purchase plan. You can request for any of your supported item. Thanks
  • WC

    Willy CN

    Answered
    Well i got this error when i tried to post another question.
    https://puu.sh/EwOZq/249dc8dea8.png
  • MS

    Mian Saleem

    Answered
    No. You shouldn't get this message as along as you are asking for supported item. Are you getting this error for supported item?
  • WC

    Willy CN

    Answered
    Yes, i choose the right supported item.
  • MS

    Mian Saleem

    Answered
    I am sorry, let me check it on Monday. Thanks
  • MS

    Mian Saleem

    Answered
    **[Willy CN](/u/mibou_kyosiro)** Hello, I am trying to check the issue but I still can't find the cause. I will need a full page screenshot of the ask question page and your main support page too, if you can help me. Thank you
  • WC

    Willy CN

    Answered
    Sure, this is my support page.
  • MS

    Mian Saleem

    Answered
    How about ask question page? You still can't ask?
  • MS

    Mian Saleem

    Answered
    I am afraid that it might be your account related issue as others can ask. I need your help to resolve this and I apologise for any inconvenience :cry:
  • WC

    Willy CN

    Answered
    I can still post a question tho but i need to put my purchase code everytime if i want to post a question.
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