Question: Unable To Print Logo On Receipt

Unable To Print Logo On Receipt

We already uploaded our logo on Settings > change logo. which is showing on Print Preview, but unable to print on receipt (see attached snapshots) Installed Printer: Black Copper Turbo Ther

GG

Guru Group

Asked
We already uploaded our logo on Settings > change logo. which is showing on Print Preview, but unable to print on receipt (see attached snapshots)

Installed Printer:
Black Copper Turbo Thermal Receipt Printer BC-85AC
  • MS

    Mian Saleem

    Answered
    Hello,

    I am updating the POSPrint Server Installer and it should print the logos after update. I am hopeful to release the update tomorrow.

    Thank you
  • GG

    Guru Group

    Answered
    thanks
    can you please tell me how can i print barcodes on receipts?
    I am using stock manager advance all modules
  • GG

    Guru Group

    Answered
    Hi,
    I am facing some issues while printing the receipt.
    1. in main receipt logo is not printing properly it adds bars "|| ||" before the logo (Image attached)
    2. in order receipt it prints 3 undefined at the bottom.
    3. in merchant receipt it prints 1 undefined at the bottom.
  • MS

    Mian Saleem

    Answered
    Hello,

    Logo will be loaded as pixel and You can try with any other logo [https://tecdiary.net/logo.png](https://tecdiary.net/logo.png)

    I am not sure where these undefined are coming from. Please attach the log file with your reply.

    Thank you
  • GG

    Guru Group

    Answered
    log for order receipt it is still print undefined

    ```
    [2020-09-21 20:17:35.090] [info] (server) Server started at ws://localhost:4661
    [2020-09-21 20:17:45.269] [info] (server) Message
    ------------
    {
    "printer": false,
    "order": true,
    "logo": "http://app.businesswala.pk/assets/uploads/logos/logo1.png",
    "text": {
    "store_name": "Test Biller",
    "header": "\nOrder\n\n",
    "info": "C: Walk-in Customer\nR: \nU: owner\nT: 21/09/2020 20:17\n\n",
    "items": "#1 rice-spice - Rice And Spice [ 1 ]\n\n"
    }
    }
    ------------
    [2020-09-21 20:17:45.280] [info] (server) Print receipt
    [2020-09-21 20:17:45.298] [info] (server) Printed receipt
    ```
  • MS

    Mian Saleem

    Answered
    Hello, Thank you for the log, I will check this again.
  • GG

    Guru Group

    Answered
    any updates ?
  • GG

    Guru Group

    Answered
    Hi, Thanks for your response, we've installed the new version and still facing 2 lines issue on receipt, we've sent you a detailed email with our customer's receipt snapshots.

    awaiting for your response.
    Thanks,
  • MS

    Mian Saleem

    Answered
    Hello,

    The logo issue could take some time as we use npm package for this and we will need to investigate it.

    Thank you
  • MS

    Mian Saleem

    Answered
    Hello,

    I have added the logo density option. Please download the latest version and try again after updating your printer with logo density.

    You can download the latest version from [https://1drv.ms/u/s!AgnnTuY8C10ggeUw7XnF84Wa1yT-AQ?e=PpTtaa](https://1drv.ms/u/s!AgnnTuY8C10ggeUw7XnF84Wa1yT-AQ?e=PpTtaa)

    Thank you
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