We already uploaded our logo on Settings > change logo. which is showing on Print Preview, but unable to print on receipt (see attached snapshots)
Installed Printer: Black Copper Turbo Thermal Receipt Printer BC-85AC
- MSAnswered
Hello,
I am updating the POSPrint Server Installer and it should print the logos after update. I am hopeful to release the update tomorrow.
Thank you
- GGAnswered
thanks can you please tell me how can i print barcodes on receipts? I am using stock manager advance all modules
- GGAnswered
Hi, I am facing some issues while printing the receipt.
- in main receipt logo is not printing properly it adds bars “|| ||” before the logo (Image attached)
- in order receipt it prints 3 undefined at the bottom.
- in merchant receipt it prints 1 undefined at the bottom.
- MSAnswered
Hello,
Logo will be loaded as pixel and You can try with any other logo https://tecdiary.net/logo.png
I am not sure where these undefined are coming from. Please attach the log file with your reply.
Thank you
- GGAnswered
log for order receipt it is still print undefined
[2020-09-21 20:17:35.090] [info] (server) Server started at ws://localhost:4661 [2020-09-21 20:17:45.269] [info] (server) Message ------------ { "printer": false, "order": true, "logo": "http://app.businesswala.pk/assets/uploads/logos/logo1.png", "text": { "store_name": "Test Biller", "header": "\nOrder\n\n", "info": "C: Walk-in Customer\nR: \nU: owner\nT: 21/09/2020 20:17\n\n", "items": "#1 rice-spice - Rice And Spice [ 1 ]\n\n" } } ------------ [2020-09-21 20:17:45.280] [info] (server) Print receipt [2020-09-21 20:17:45.298] [info] (server) Printed receipt
- MSAnswered
Hello, Thank you for the log, I will check this again.
- GGAnswered
any updates ?
- GGAnswered
Hi, Thanks for your response, we’ve installed the new version and still facing 2 lines issue on receipt, we’ve sent you a detailed email with our customer’s receipt snapshots.
awaiting for your response. Thanks,
- MSAnswered
Hello,
The logo issue could take some time as we use npm package for this and we will need to investigate it.
Thank you
- MSAnswered
Hello,
I have added the logo density option. Please download the latest version and try again after updating your printer with logo density.
You can download the latest version from https://1drv.ms/u/s!AgnnTuY8C10ggeUw7XnF84Wa1yT-AQ?e=PpTtaa
Thank you
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