Question: Unable To Install The Forum .I Need Help

Unable To Install The Forum .I Need Help

Hello I recently purchased your plugin I uploaded the extracted file to a folder named forum in my file manager So i tried to to insalll it but am getting this error below Oops! An Error Occur...

AA

Ayoade Adeyemi

Asked
Hello
I recently purchased your plugin

I uploaded the extracted file to a folder named forum in my file manager
So i tried to to insalll it but am getting this error below

Oops! An Error Occurred
The server returned a "404 Not Found".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

How can i fix this
  • MS

    Mian Saleem

    Answered
    Hello,

    The 404 not found mostly happen due to wrong path or missing web server file like `.htaccess` or due to mod_rewrite.

    Please make sure that you have uploaded the file to correct folder and the domain root path is set to `public` folder of your uploaded files. If that's correct then you can check with your server admin or let us know the server details to check for you.

    _You can add private reply by checking the `Private` at the top right or reply section._

    Thank you
  • AA

    Ayoade Adeyemi

    Answered
    Thank you for your response
    When you say missing web server like .htaccess or due to mod_rewrite
    I donot understand this
    From the files uploaded i can see a file with .htaccess there and also i can see this inside the ht.access file
    Screenshot attached
    DirectoryIndex index.php

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_URI} !^public
    RewriteRule ^(.*)$ public/$1 [L]
    </IfModule>

    2)What do you mean by setting the domain rooth path to public
    The files are in a folder inside public_html

    Screenshot attached

    Please kindly give a detailed solution on this

    Will be expecting your response
  • MS

    Mian Saleem

    Answered
    Hello,

    Files look fine. Please check with your server admin as they can guide you better. I have no nothing about your server unless you give me the access to check.

    Thank you
  • AA

    Ayoade Adeyemi

    Answered
    How do i access that information
    How do i check for server
    Is the htacces ok ?
  • MS

    Mian Saleem

    Answered
    Hello,

    You can just open the files and check. You can compare the .htaccess contents in download file and that on live server.

    I can't suggest much here as I don't know your server and softwares. As I said earlier, you can check with your server admin or let me know the server access details so that I can help you check.

    Thank you
  • AA

    Ayoade Adeyemi

    Answered
    Where or how can i send you the details to the back end for you to check
  • AA

    Ayoade Adeyemi

    Answered
    the .htaccess on the download and on the live website are the same
    DirectoryIndex index.php

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_URI} !^public
    RewriteRule ^(.*)$ public/$1 [L]
    </IfModule>

    Also the public folder has .htaccess files too which are the same

    <IfModule mod_rewrite.c>
    <IfModule mod_negotiation.c>
    Options -MultiViews -Indexes
    </IfModule>

    RewriteEngine On

    # Handle Authorization Header
    RewriteCond %{HTTP:Authorization} .
    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

    # Redirect Trailing Slashes If Not A Folder...
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_URI} (.+)/$
    RewriteRule ^ %1 [L,R=301]

    # Send Requests To Front Controller...
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^ index.php [L]
    </IfModule>


    I have been on this issue for more than 3 days now and i cannot still fix the issue

    if the .htaccess for the forum folder is this

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteCond %{REQUEST_URI} !^public
    RewriteRule ^(.*)$ public/$1 [L]
    </IfModule>

    The folder is named "Forum" and all the files and folders extracted from codecanyon are in the named folder in my roth directory

    So if am doing it right why am i getting 404 not found and i cannot still install

    This is tiring

    What should the .htaccess be if that is the issue

    where can i send the logs and server credentials using FTP to
  • AA

    Ayoade Adeyemi

    Answered
    I went further to try this on my fresh test domani
    https://creavitaai.com/forum/install
    I still got 404 error
  • PT

    Per Arne Tangen

    Answered
    I also have this problem! How hard can it be to install this shit??
  • AA

    Ayoade Adeyemi

    Answered
    @Per Arne Tangen
    Honestly i have installed several different softwares like this in the past on codecanyon and it took me just an hour to do
    Now this developer software has caused me my sleep for 3 good days and counting
    What he kept on saying is check .htaccess and rewrite mod to everyone that has this issue
    If the developer thinks i have one 20usd to pay for installation, i dont have a penny to do so
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