Question: unable to download excel report

unable to download excel report

hi, I am unable to download reports, such as product lost in excel... please help me.. "This page isn’t working right nowmaatiorganic.org can't currently handle this request. HTTP ERROR 500

SD

Soumyajit Das

Asked
hi,
I am unable to download reports, such as product lost in excel... please help me..

"This page isn’t working right nowmaatiorganic.org can't currently handle this request.
HTTP ERROR 500"


regards,
SD
  • MS

    Mian Saleem

    Answered
    Hello,

    Please check your server error logs and let me know the error details so that I can suggest.

    Are you using latest version? If no you should update to latest version by download the file again and following the update instructions from documentation.pdf

    If you need, you can enable app logs by changing the `log_threshold` to 1 in `app/config/config.php` and then try to export again to re produce the errors. Lastly check the latest log in the `app/logs/` folder.

    Thank you
  • SD

    Soumyajit Das

    Answered
    log_threshold changed to 1. but still now excel not working. version updated. Please Help
  • MS

    Mian Saleem

    Answered
    Hello,

    Log_threshold is to log the errors, you can check the latest logs file `app/logs/` and let me know the error details.

    Thank you
  • SD

    Soumyajit Das

    Answered
    <?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

    ERROR - 2020-10-02 05:31:02 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:02 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:02 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:02 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:05 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:05 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:05 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:05 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:06 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:06 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:06 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:06 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:07 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:07 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:07 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:07 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:08 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:08 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:08 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:08 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:09 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:09 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:09 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:09 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:10 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:10 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:10 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:10 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:11 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:11 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:11 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:11 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:12 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:12 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:12 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:12 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:39 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:39 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:39 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:39 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:40 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:40 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:40 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:40 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:41 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:41 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:41 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:41 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:42 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:42 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:42 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:42 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:43 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:43 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:43 --> Unable to connect to the database
    ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user 'dbuser'@'localhost' (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203
    ERROR - 2020-10-02 05:31:43 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143
    ERROR - 2020-10-02 10:37:08 --> Could not find the language line "logout_successful"
    ERROR - 2020-10-02 10:37:08 --> Could not find the language line "logout_successful"
    ERROR - 2020-10-02 10:37:34 --> Severity: error --> Exception: syntax error, unexpected '=' /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470
    ERROR - 2020-10-02 10:54:41 --> Severity: error --> Exception: syntax error, unexpected '=' /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470
    ERROR - 2020-10-02 10:54:42 --> Severity: error --> Exception: syntax error, unexpected '=' /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470
    ERROR - 2020-10-02 15:43:16 --> Could not find the language line "logout_successful"
    ERROR - 2020-10-02 15:43:16 --> Could not find the language line "logout_successful"
    ERROR - 2020-10-02 15:43:46 --> Severity: error --> Exception: syntax error, unexpected '=' /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470
  • MS

    Mian Saleem

    Answered
    The log is for `2020-10-02` What is your php versions? SMA latest version require php7.4
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