Hello,

Please check your server error logs and let me know the error details so that I can suggest.

Are you using latest version? If no you should update to latest version by download the file again and following the update instructions from documentation.pdf

If you need, you can enable app logs by changing the log_threshold to 1 in app/config/config.php and then try to export again to re produce the errors. Lastly check the latest log in the app/logs/ folder.

Thank you

log_threshold changed to 1. but still now excel not working. version updated. Please Help

Hello,

Log_threshold is to log the errors, you can check the latest logs file app/logs/ and let me know the error details.

Thank you

ERROR - 2020-10-02 05:31:02 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:02 --> Unable to connect to the database ERROR - 2020-10-02 05:31:02 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:02 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:05 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:05 --> Unable to connect to the database ERROR - 2020-10-02 05:31:05 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:05 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:06 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:06 --> Unable to connect to the database ERROR - 2020-10-02 05:31:06 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:06 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:07 --> Unable to connect to the database ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:07 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:07 --> Unable to connect to the database ERROR - 2020-10-02 05:31:07 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:07 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:08 --> Unable to connect to the database ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:08 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:08 --> Unable to connect to the database ERROR - 2020-10-02 05:31:08 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:08 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:09 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:09 --> Unable to connect to the database ERROR - 2020-10-02 05:31:09 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:09 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:10 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:10 --> Unable to connect to the database ERROR - 2020-10-02 05:31:10 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:10 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:11 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:11 --> Unable to connect to the database ERROR - 2020-10-02 05:31:11 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:11 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:12 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:12 --> Unable to connect to the database ERROR - 2020-10-02 05:31:12 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:12 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:39 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:39 --> Unable to connect to the database ERROR - 2020-10-02 05:31:39 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:39 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:40 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:40 --> Unable to connect to the database ERROR - 2020-10-02 05:31:40 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:40 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:41 --> Unable to connect to the database ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:41 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:41 --> Unable to connect to the database ERROR - 2020-10-02 05:31:41 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:41 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:42 --> Unable to connect to the database ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:42 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:42 --> Unable to connect to the database ERROR - 2020-10-02 05:31:42 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:42 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:43 --> Unable to connect to the database ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:43 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:43 --> Unable to connect to the database ERROR - 2020-10-02 05:31:43 --> Severity: Warning --> mysqli::real_connect(): (HY000/1045): Access denied for user ‘dbuser’@‘localhost’ (using password: YES) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/database/drivers/mysqli/mysqli_driver.php 203 ERROR - 2020-10-02 05:31:43 --> Severity: Error --> session_start(): Failed to initialize storage module: user (path: ) /home/maatiorganic/domains/maatiorganic.org/public_html/store/system/libraries/Session/Session.php 143 ERROR - 2020-10-02 10:37:08 --> Could not find the language line “logout_successful” ERROR - 2020-10-02 10:37:08 --> Could not find the language line “logout_successful” ERROR - 2020-10-02 10:37:34 --> Severity: error --> Exception: syntax error, unexpected ‘=’ /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470 ERROR - 2020-10-02 10:54:41 --> Severity: error --> Exception: syntax error, unexpected ‘=’ /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470 ERROR - 2020-10-02 10:54:42 --> Severity: error --> Exception: syntax error, unexpected ‘=’ /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470 ERROR - 2020-10-02 15:43:16 --> Could not find the language line “logout_successful” ERROR - 2020-10-02 15:43:16 --> Could not find the language line “logout_successful” ERROR - 2020-10-02 15:43:46 --> Severity: error --> Exception: syntax error, unexpected ‘=’ /home/maatiorganic/domains/maatiorganic.org/public_html/store/vendor/phpoffice/phpspreadsheet/src/PhpSpreadsheet/Calculation/Calculation.php 2470

The log is for 2020-10-02 What is your php versions? SMA latest version require php7.4