Question: Unable To Activate Product

Unable To Activate Product

Hi, I go through all the steps of the install, and on the final step I get Error while validating your purchase code! This is verified on step one, with no errors. Please advis

BS

Billy Stanton

Asked

Hi,

I go through all the steps of the install, and on the final step I get

Error while validating your purchase code!

This is verified on step one, with no errors.

Please advise?

  • MS

    Mian Saleem

    Answered

    Hello,

    There is something wrong, if the verification passes on verify step, then there shouldn’t be any issue with config too.

    Please let me know the server details to check. I will need files and database access.

    Thank you

  • BS

    Billy Stanton

    Answered

    Hi,

    What things can I check, as I’m a little concerned about giving full server access.

    Is there another system that’s better to use other than Xampp?

  • MS

    Mian Saleem

    Answered

    Hello,

    Please check the request payload on the step where you get error. Let me know the payload.

    This is the second time I came to know the issue, first time it was the files, but you have already replaced with latest. I am clueless.

    You can try wamp or easyphp or laragon. I would suggest https://laragon.org

    Thank you

  • BS

    Billy Stanton

    Answered

    Hi

    I setup a new server (Windows) with Apache, MySQL etc.

    I managed to get through the installer without any issues, however, now I cannot get onto anything?

    stock.vashi.io/sma/admin gives me the following error -

    Not Found The requested URL was not found on this server.

    http://stock.vashi.io/sma/install/index.php - this gives me ‘installer locked’ so I assume all has installed.

    Please advise next steps?

  • MS

    Mian Saleem

    Answered

    Hello,

    Please make sure that you have upload the .htaccess file and that your server’s mod_rewrite if enable and configure to use the .htaccess file form site directory.

    After successful install system locks the installer. There is no need to re-install, we can fix the 404 not found.

    I am pasting the FAQ from documentation.pdf below


    Why am I getting 404 Not Found error after installation?

    Please

    1. make sure that your apache mod_rewite is enabled
    2. check that .htaccess file is successfully uploaded and exists in the main directory of SMA
    3. base_url in app/config/config.php

    If you are using godaddy, please visit the codeigniter official guide here. You might need to check and modify your .htaccess files too.

    Thank you

  • BS

    Billy Stanton

    Answered

    Thank you - this is fully working now. Thanks for your help.

    Please can you advise how we change the login background images to something different?

  • MS

    Mian Saleem

    Answered

    The login images can be changed in themes/default/admin/assets/images/login-bgs/ folder. Thank you

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