Question: Support Activation And Installation Issue

Support Activation And Installation Issue

Hello I buyed your item from codecanyon website. I also buyed a support plan and you already tale 17 USD / month Can you please Help me about the installation ? Kind regards

I

Isaac

Asked
Hello I buyed your item from codecanyon website.

I also buyed a support plan and you already tale 17 USD / month

Can you please Help me about the installation ?

Kind regards
  • MS

    Mian Saleem

    Answered
    Hello,

    May I know the issue i n details?

    The installation instructions are in the documentation.pdf that is in your download. If you don't understand any step, please let me know so that I can explain further.

    Thank you
  • I

    Isaac

    Answered
    hello,
    I buyed this item :

    ONE REGULAR LICENSE
    as defined in the standard terms and conditions on Envato Market.
    Licensor's Author Username:
    Tecdiary
    Licensee:
    ABDELLI FAKHER
    Item Title:
    Simple Stock Manager
    Item URL:
    https://codecanyon.net/item/simple-stock-manager/2736749
    Item ID:
    2736749
    Item Purchase Code:
    d1837843-99de-43cb-a07a-6748cf7b943f
    Purchase Date:
    2020-06-24 12:57:52 UTC



    and I also buyed a suppor plan :

    Receipt for your Biz Support Subscription
    Receipt # 22956944-19570344

    Amount Paid

    US$17.99

    Receipt Date

    11th Feb 2021



    when I try to istall I got this error :

    ailed :
    CloudFlare Security Error (request challenge/blacklist IP) :
    522 Origin Connection Time-out 522 Origin Connection Time-out cloudflare-nginx


    Can you please activate my premium support ? and install it for me ?

    thank you .
  • MS

    Mian Saleem

    Answered
    Hello,

    I guess, you are trying to install old versions. Please download the latest file form [CodeCanyon Download Page](https://codecanyon.net/downloads) and then try to install it.

    If you have any issue, or want us to check for you, please **[open ticket](/support/tickets/new)** and provide us server details.

    Thank you
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