Question: Sending Email To Store Staff

Sending Email To Store Staff

Good afternoon friends, when making any customer registration or order, an email is sent with the registration or order information to the customer, but as a store we do not receive any emai

HR

Hector Rojas

Asked
Good afternoon friends, when making any customer registration or order, an email is sent with the registration or order information to the customer, but as a store we do not receive any email, this is normal, the system does not send us a mail indicating that there is a new customer or a new purchase. Thanks for your time and help.
  • MS

    Mian Saleem

    Answered
    Hello,

    On each shop sale, the same email that is being sent to the customer will be cc to biller and warehouse email. If you are not on latest version, please update and test again. If you are already on latest version, then try to check biller and warehouse emails. You can see the header of customer email that should have cc emails too.

    Thank you
  • HR

    Hector Rojas

    Answered
    Hello, Excellent Thank you.
    Another query to the Control Panel of the admin, of the user or in the store, you added a new menu or new fields, because I see everything the same without any change, I updated from 3.4.35 to 3.4.38 directly, just copy the table from the "spos_costing" of 3.4.36 and of course all those of 3.4.38.
    Thanks for your time and help.
  • MS

    Mian Saleem

    Answered
    Hello,

    I didn't understand the first part of the questions. If you asking about change log, that can be checked from item page. If you asking for files, then I am sorry as we can't list all the changed files in the updates.

    It will be fine as long as the database base is update with new fields. The method/way doesn't matter.

    Thank you
  • HR

    Hector Rojas

    Answered
    Hello,

    Perfect I already saw that in the system setting they added "weighing scale barcode". Now, how it is used and how it should be configured, I imagine it is to read the bar code that a scale prints.

    Thanks for your time and help.
  • MS

    Mian Saleem

    Answered
    Hello,

    You can update the settings for your scale barcode.

    ---

    How the scale barcode will be parsed

    ```txt
    1. by checking the barcode length is equal to the total chars for scale barcode in settings
    2. If yes then only move forward otherwise return the code as it is
    3. For yes, parse the barcode and get item code and quantity/price as per settings.
    4. Find the product for the item code and set the quantity/price and return
    ```

    If you see the live demo, there are 2 products with code `111111` and `222222` 6 chars and `F11111100250C` and `F22222200150C` will be parse with default settings as following

    ```
    F 111111 00150/100 C
    F 222222 00250/100 C
    X item code quantity X
    ```

    If you still have any concern, please let me know.

    Thank you
  • HR

    Hector Rojas

    Answered
    Excellent thanks.


    The other thing I saw that you added was "Apply as product discount (only applicable with -ve value)" in the "Add Customer Group", explain to me how it works and where the -ve value comes from, where it should be placed.

    Thanks for your time and help.
  • MS

    Mian Saleem

    Answered
    Hello,

    Yes, please reach **[this answer](/support/question/problem-when-updating?page=1#answer_4200)** about the customer group discount.

    Thank you
  • HR

    Hector Rojas

    Answered
    Hello Mian, how are you? Friend, I am making a detailed user manual for both the Administrative, the POS and the Store and I have some doubts that I would like to help me clarify since I do not see them in the PDF documentation, in advance thank you very much for your help.


    1.- In Settings/Promos and Add Promo, what is it for and how is this module used?

    2.- In the Sales Module I have the Sale Return option, in which the return of a particular sale is made, but I see that additionally I have a Return Module that is not tied to any particular sale, for which it is used This module, I also see that the returns made from the sales list are not shown in the list of the Returns Module, I would like to know their difference.

    3.- What is it used for and as Stock Count, Stock Count, Sync Quantity.

    4.- What should appear in the Site Records and for what is used, what is the Model column for?

    Thanks for your time and help.
  • MS

    Mian Saleem

    Answered
    Hello,

    1. The promo are only buy x get x for POS Sales. You can add promo and then try to sell promo product, the free item will be automatically added with 0 price.

    2. The return from list sale has limitation of single return and then the sale will be locked for any editing. That's why the open returns was added that has nothing to do with sale but will be saved as separate entity.

    3. Stock count is to perform physical stock check. Business do these to match the system stock with physical stock. The Sync quantity is to sync the symbolic quantity (sma_products, sma_warehouses_products) to the real quantity (quantity balance column of the sma_purchase_items)

    4. Site records are recently added (at this moment it only records delete actions). Some times staff with delete permission do delete and owner had no clue so know the owner should be able to check the logs for delete and know who delet, when and how much was it (sales data saved as json text)

    Thank you
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