Hello,

The server requirements are listed in the documentation.pdf that is included in your download.

You can check server error logs for error details and let me know so that I can suggest.

Thank you

the server logs is folder logs in root ? inside has zip files, that's what you need

i use php7.3

my php ini is

allow_url_fopen - disable
allow_url_include - disable
display_errors - disable
enable_dl - disable
file_uploads - enable
max_execution_time - 90
max_input_time - 90
max_input_vars - 7000
memory_limit - 256m
post_max_size - 64m
session.gc_maxlifetime - 1440
upload_max_filesize - 64m
zlib.output_compression - disable

the problem is observed in the sales user

Hello,

You mean the issue is only for sales staff. Search working fine for owners and admin?

Please enable app logs by changing the `log_threshold` to 1 in the `app/config/config.php` then try to search again to produce errors. Lastly check the latest log in the `app/logs/` folder.

Thank you

yes i noticed that the error is made in the sales users, I don't know if it was a coincidence, I created another sales user and he does the same again

the logs

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

ERROR - 2020-06-26 19:04:37 --> Could not find the language line "username"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "password"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "first_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "last_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "username"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "email"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "phone"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "company"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "gender"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "password"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "confirm_password"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "first_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "last_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "username"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "email"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "phone"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "company"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "gender"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "product_code"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "product_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "cname"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "barcode_symbology"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "product_unit"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "product_price"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "contact_person"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "company"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "email_address"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "address"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "city"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "phone"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "first_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "last_name"
ERROR - 2020-06-26 19:04:37 --> Could not find the language line "email"

now after first freeze work the log_threshold I have to put it back on "0"?

oh no not working again

I search, it sticks and slows down and then displays the results