Question: Print Test Page Not Working

Print Test Page Not Working

Please help with my configuring, after adding with my printer on USB port and try printing test page with no receipt printed. Thank you! ``` 2021-11-10 13:20:34.330] [error] (server) Error

CK

Chinthaka Karunaratna

Asked

Please help with my configuring, after adding with my printer on USB port and try printing test page with no receipt printed.

Thank you!

2021-11-10 13:20:34.330] [error] (server) Error: Can not find printer
[2021-11-10 13:20:46.342] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 12:35 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 13:20:46.344] [info] (server) Received request to print test data
[2021-11-10 13:20:46.347] [error] (server) Error: Can not find printer
[2021-11-10 13:20:48.124] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "pin": ""
}
------------
[2021-11-10 13:20:48.126] [info] (server) Received request to open cashdraw
[2021-11-10 13:20:48.129] [error] (server) Error: Can not find printer
[2021-11-10 13:20:49.717] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 12:35 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 13:20:49.720] [info] (server) Received request to print test data
[2021-11-10 13:20:49.724] [error] (server) Error: Can not find printer

  • MS

    Mian Saleem

    Answered

    Hello,

    POS Print Server can’t find the printer with id 01FHSHEC56RK3RPQTT99W30A9Q

    Please update you application to use the local printer and save the default printers on the main page of POS Print Sever.

    If still not printer after above, please take the screenshot of printing settings and the main page and printers of the POS Print Server.

    Thank you

  • CK

    Chinthaka Karunaratna

    Answered

    hi how to add printer with ID

  • MS

    Mian Saleem

    Answered

    Hello,

    Id is generated automatically. Everything looks fine. Please try to delete and add the printer again to resolve the id issue. Then try and attached the latest log with reply.

    Thank you

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