Tecdiary

Asked 4 years ago

Please help with my configuring, after adding with my printer on USB port and try printing test page with no receipt printed.

Thank you!

2021-11-10 13:20:34.330] [error] (server) Error: Can not find printer
[2021-11-10 13:20:46.342] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 12:35 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 13:20:46.344] [info] (server) Received request to print test data
[2021-11-10 13:20:46.347] [error] (server) Error: Can not find printer
[2021-11-10 13:20:48.124] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "pin": ""
}
------------
[2021-11-10 13:20:48.126] [info] (server) Received request to open cashdraw
[2021-11-10 13:20:48.129] [error] (server) Error: Can not find printer
[2021-11-10 13:20:49.717] [info] (server) Message 
------------
{
    "pid": "01FHSHEC56RK3RPQTT99W30A9Q",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 12:35 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 13:20:49.720] [info] (server) Received request to print test data
[2021-11-10 13:20:49.724] [error] (server) Error: Can not find printer

MS
Mian Saleem
Answered 4 years ago
Hello,

POS Print Server can’t find the printer with id 01FHSHEC56RK3RPQTT99W30A9Q

Please update you application to use the local printer and save the default printers on the main page of POS Print Sever.

If still not printer after above, please take the screenshot of printing settings and the main page and printers of the POS Print Server.

Thank you
CK
Chinthaka Karunaratna
Answered 4 years ago
hi how to add printer with ID

Attachments
Capture (16.83 KB)
Capture1 (15.23 KB)
Capture2 (23.7 KB)
MS
Mian Saleem
Answered 4 years ago
Hello,

Id is generated automatically. Everything looks fine. Please try to delete and add the printer again to resolve the id issue. Then try and attached the latest log with reply.

Thank you

Chinthaka Karunaratna

Answered 4 years ago

[2021-11-10 19:27:23.813] [info] (server) Message 
------------
{
    "pid": "01FM521Y7SMB0SDE5JGCNVPFAV",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 12:35 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 19:27:23.815] [info] (server) Received request to print test data
[2021-11-10 19:27:23.822] [error] (server) TypeError: Cannot read property 'type' of undefined

Chinthaka Karunaratna

Answered 4 years ago

[2021-11-10 20:09:52.246] [info] (server) Message 
------------
{
    "pid": "01FM521Y7SMB0SDE5JGCNVPFAV",
    "receipt": {
        "logo": "https://spos.tecdiary.net/uploads/logo.png",
        "heading": "Store Name",
        "subheading": "SimplePOS (POS)\nAddress Line 1\nPetaling Jaya\nTel: 012345678\n",
        "info": [
            {
                "label": "Date",
                "value": "Nov 10, 2021, 8:05 PM"
            },
            {
                "label": "Staff",
                "value": "From User"
            },
            {
                "label": "Customer",
                "value": "Walk-in Customer"
            }
        ],
        "item_lables": [
            {
                "name": "Description",
                "qty": "Qty",
                "price": "Price",
                "amount": "Amount"
            }
        ],
        "items": [
            "feed",
            {
                "name": "Product 1",
                "qty": "1",
                "price": "10.00",
                "amount": "10.00"
            },
            {
                "name": "Product 2",
                "qty": "2",
                "price": "10.50",
                "amount": "21.00"
            },
            {
                "name": "Product 3 (some long name test)",
                "qty": "1",
                "price": "15.50",
                "amount": "15.50"
            },
            {
                "name": "Product 4",
                "qty": "1",
                "price": "10.50",
                "amount": "10.50"
            }
        ],
        "totals": [
            "feed",
            {
                "label": "Total",
                "value": "57.00"
            }
        ],
        "footer": "Thank you for shopping with us.\nPlease visit us again!\n Testing characters: éàùè Türkçesi Россия 官话 日本国 한민족, 한국인, 한국사람 اَلْعَرَبِيَّةُ မြန်မာ อักษรไทย עִבְרִית français हिन्दी বাংলাদেশ தமிழர்"
    }
}
------------
[2021-11-10 20:09:52.249] [info] (server) Received request to print test data
[2021-11-10 20:09:52.254] [error] (server) Error: LIBUSB_ERROR_NOT_SUPPORTED
    at Device.usb.Device.open (C:\Users\ORDER3\AppData\Local\Programs\npps\resources\app.asar\node_modules\usb\usb.js:38:7)
    at USB.open (C:\Users\ORDER3\AppData\Local\Programs\npps\resources\app.asar\node_modules\escpos-usb\index.js:110:15)
    at t.<anonymous> (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:270677)
    at r (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:107185)
    at Generator._invoke (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:108255)
    at Generator.forEach.t.<computed> [as next] (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:107365)
    at i (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:9773)
    at file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:9919
    at new Promise (<anonymous>)
    at new e (file:///C:/Users/ORDER3/AppData/Local/Programs/npps/resources/app.asar/dist/electron/renderer.js:1:10809)
[2021-11-10 20:09:52.264] [info] (server) Printing test data with EPSON TM-T82II Receipt5
[2021-11-10 20:09:52.267] [info] (app)    App: Printing test data with EPSON TM-T82II Receipt5

MS
Mian Saleem
Answered 4 years ago
Hello,

Please install the WinUSB driver again.

May I know your Windows versions and if it is 32 or 64 bit version?

Thank you
MS
Mian Saleem
Answered 3 years ago
Hello,

Can you please help me test the latest version for POS Print Server?

This app is rebuilt, and this is the very first version and not tested yet. You can download the installer from AWS S3 Storage.

Please take screenshots of the pages if you have issues. POS Print Server does log data and you can open log folder form Menu > Logs

Thank you
Login to Reply

1	Votes
7	Answers
1,468	Views

Print Test Page Not Working

Please help with my configuring, after adding with my printer on USB port and try printing test page with no receipt printed. Thank you! ``` 2021-11-10 13:20:34.330] [error] (server) Error

Question: Print Test Page Not Working

Print Test Page Not Working

Please help with my configuring, after adding with my printer on USB port and try printing test page with no receipt printed. Thank you! ``` 2021-11-10 13:20:34.330] [error] (server) Error