DK
Asked
why when scanning a barcode in POS other options/products show in a dropdown box? If we are scanning a specific barcode assigned to one product shouldn't it automatically choose the product and not give us options? ty :)
- MSAnsweredProducts' code are unique and there won't be any other match for that barcode. The tick is that if there is only 1 match found then add it automatically to the order list. If there are more than 1 matches then they will be shown as options for selection.
- DKAnsweredin the screenshot case the product code is AC-1.. there are no other AC-1 product codes in the system.. so guess i'm confused why it pulls up other products.. ty :)
- MSAnsweredYes, you are right. Can you please test it on live demo to make sure we are on same page.
- DKAnsweredwill test now and follow up.. ty :)
- DKAnswereddoes the same in demo... see attached
- DKAnsweredin this screenshot i replicated the product names that we have in our system in the demo and got exact results in the demo as we show
- MSAnsweredThank you very much. I have checked and found that the -1 is being ignored in query. I will check and fix this in this week's update.
- DKAnsweredis query also searching combine letters? my product code is AC-1 and the results all have "ac" in the names.. see attached
- MSAnsweredI have found the reason. The default barcode separator is - (dash) for variants and you have - in your barcode that making the system think that you are trying to add variant to order.
Please change the `Barcode separator` to . (Dot) or any other then - (dash) and then try again. - DKAnsweredlove easy fixes.. works when changed to (.).. ty as alway :)
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