Question: Knowledge Base Vs Categories

Knowledge Base Vs Categories

I have a confusion between these two functions. Kindly share more details how would we use Knowledge Base . How is it different from the Categories we create under Categories section.? [@

RV

ratal viper

Asked
I have a confusion between these two functions. Kindly share more details how would we use Knowledge Base . How is it different from the Categories we create under Categories section.?

[@Mian Saleem](/u/saleem)
  • MS

    Mian Saleem

    Answered
    Hello,

    From search

    > A knowledge base is a self-serve online library of information about a product, service, department, or topic.

    Categories are just to organize them so that they can be found easily.

    Thank you
  • RV

    ratal viper

    Answered
    But after logging from end user account I am not able to search anything in KB & i can see Categories I made in KB but it doesn't show the Sub-categories of those I created in KB

    Is there something I am missing.
  • MS

    Mian Saleem

    Answered
    Hello,

    Search function should check the knowledge base. I am not so sure about the KB categories; can you please share your forum URL.

    Thank you
  • RV

    ratal viper

    Answered
    Ok I am able to search now by setting min search to 1 , had put it to 10 in admin panel. I got the idea of KB and Categories.

    Thank You [@Mian Saleem](/u/saleem)

    I really appreciate your patience. ☺️
  • MS

    Mian Saleem

    Answered
    Hello,

    No worries, we are here if you have any questtions or need assistance with item.

    Thank you
  • RV

    ratal viper

    Answered
    I added Sub-categories as Test in knowledge base.
    When I look it from front-end it shows Test 0 , means containing no categories.

    I added Knowledge base with test 1 & test 2
    And in search I am able to search.

    I want to know why it shows zero when I go to KB categories of same i.e Test.

    [@Mian Saleem](/u/saleem)
  • MS

    Mian Saleem

    Answered
    Hello,

    Looks lilke that is bug. I will chekc and fix this in the next update.

    Thank you
  • RV

    ratal viper

    Answered
    Ok thanks
  • RV

    ratal viper

    Answered
    Ok thanks,

    Also do check while adding any article it gives error . Attaching screenshot shot for your information.

    @Mian Saleem
  • MS

    Mian Saleem

    Answered
    Hello,

    Please send me the latest log file from `storage/logs/` folder.

    Thank you
  • Login to Reply