I have a confusion between these two functions. Kindly share more details how would we use Knowledge Base . How is it different from the Categories we create under Categories section.?
- MSAnswered
Hello,
From search
A knowledge base is a self-serve online library of information about a product, service, department, or topic.
Categories are just to organize them so that they can be found easily.
Thank you
- RVAnswered
But after logging from end user account I am not able to search anything in KB & i can see Categories I made in KB but it doesn’t show the Sub-categories of those I created in KB
Is there something I am missing.
- MSAnswered
Hello,
Search function should check the knowledge base. I am not so sure about the KB categories; can you please share your forum URL.
Thank you
- RVAnswered
Ok I am able to search now by setting min search to 1 , had put it to 10 in admin panel. I got the idea of KB and Categories.
Thank You @Mian Saleem
I really appreciate your patience. ☺️
- MSAnswered
Hello,
No worries, we are here if you have any questtions or need assistance with item.
Thank you
- RVAnswered
I added Sub-categories as Test in knowledge base. When I look it from front-end it shows Test 0 , means containing no categories.
I added Knowledge base with test 1 & test 2 And in search I am able to search.
I want to know why it shows zero when I go to KB categories of same i.e Test.
- MSAnswered
Hello,
Looks lilke that is bug. I will chekc and fix this in the next update.
Thank you
- RVAnswered
Ok thanks
- RVAnswered
Ok thanks,
Also do check while adding any article it gives error . Attaching screenshot shot for your information.
@Mian Saleem
Attachments - MSAnswered
Hello,
Please send me the latest log file from
storage/logs/folder.Thank you
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