Good Day, We have Stripe installed and activated in the POS module. It works in the Shop module but not in the POS module. When we type in the CC number in the payment section of the POS module is shows as paid but no money leaves the customer’s account nor are we redirected to Stripe to collect the payment. How do we fix this?
- MSAnswered
Hello,
POS module do not redirect but directly charge the card. Please check your stripe dashboard for the payment.
Thank you
- SDAnswered
We checked the card and it was not charged.
- MSAnswered
Hello,
Please check your stripe dashboard.
Thank you
- SDAnswered
We did and there was nothing
- SDAnswered
The payment from the Shop module are showing and processed. The payment from the POS module is not.
- MSAnswered
Hello,
Please try to enable app logs by changing the
log_thresholdto 1 in theapp/config/config.phpfile and then try the test payment again from pos. Lastly check the latest log file in theapp/logs/folder and let me know the error details.Are you using testing in test mode or live?
Thank you
- SDAnswered
We are using live mode because it works in the shop module but not in the POS module.
- SDAnswered
We have no errors logged in that folder.
- MSAnswered
That’s strange, the screenshot show that the payment was successful but there is no record on the Stripe payments 😦 and no errors 😦 I will try checking the stripe payment this week. Thank you
- SDAnswered
Thank you!
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