Question: Issue with PPP pos print

Issue with PPP pos print

1) I buy PHP POS Server from your online website and SMA from codecanyon. PHP POS Server Print have an issue. The "Sale No/Ref" of the receipt/bill generated by PPP is sequence number that i

GM

Gobjano Mobile

Asked
  1. I buy PHP POS Server from your online website and SMA from codecanyon. PHP POS Server Print have an issue. The “Sale No/Ref” of the receipt/bill generated by PPP is sequence number that is different than System receipt reference.

a) If a customer return a product with his receipt, how to find it in the system? b) In plus, How to reset PPP’s Sale No/Ref because i deleted all products,purchases and sales. All was reset except PPP’receipt reference number. c) For your information: PPP didn’t work after installation. I installed composer, then now it works.

  1. Second issue: Receipt printed by PPP don’t recognize french special characters like “é”. Of course, i tried to change encoding setting with all values: UTF8, UTF16, UTF16-le, …etc. I tried all encoding values (see here )

  2. PPP available on https://github.com/Tecdiary/ppp don’t work after installation step by step. After writing the command “php server.php”, The server ask to choose a receipt printer.

  3. The expiry date of a product can be set from purchase product section. It is set 90 days maximum. Please indicate me the path (file) to edit because i want setup with 5 months.

Regular licence:

Thanks for your help

  • MS

    Mian Saleem

    Answered

    Hello,

    1. The order/bill use the reference of the pos sale. The receipt after submitting the sale will have the correct reference. a) Receipts have reference number that you search at sales tables. PPP) is just print server and SMA is the once to reset your reference. You can check documentation there is FAQ in how to reset reference number. If that’t not what you asking , please reply with screenshot.

    2. Can you screenshot of the receipt with utf8 encoding and send me the log (Help > Open logs) file too.

    3. The PPP is no more maintained as the POS Print Server is not using PHP but Nodejs.

    4. You can change the $date for getExpiryAlerts in the app/controllers/admin/Reports.php

    Thank you

  • GM

    Gobjano Mobile

    Answered

    Hello,

    1. Please see the screenshot PPP and logs

    Thanks

  • MS

    Mian Saleem

    Answered

    Hello,

    I have seen the logs. The print request is being received. How is your printed receipt looks like? Can you take photo and let me know the issue in details, May be type some character here so that I can check here.

    Thank you

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