Question: Issue When Adding Printer Does Not Send Printing

Issue When Adding Printer Does Not Send Printing

Urgent please your support, I already have months since I bought the software from you and it does not allow you to add the printer. https://star-emea.com/es/products/mc-print2/ The

JR

Jairo Rdz

Asked

Urgent please your support, I already have months since I bought the software from you and it does not allow you to add the printer.

https://star-emea.com/es/products/mc-print2/

The printer is new and has an ethernet connection. And the Simple POS web application does not react. Help me, I need to keep it working.

  • MS

    Mian Saleem

    Answered

    Hello,

    If you have installed the Simple POS on live server, you can’t use the php server to print as it will send command ion your server no on loacl machine. You need to use web browser option to in Simple POS to print.

    If you can access the print page in your browser and test print then you should be able to print any page including Simple POS.

    Thank you

  • JR

    Jairo Rdz

    Answered

    It is not possible, the image does not come out as a ticket, what do I do? help me support I’m tired of your words.

  • JR

    Jairo Rdz

    Answered

    I need manuals, your documentation, your help, images … don’t get away with that.

  • JR

    Jairo Rdz

    Answered

    It doesn’t work, you want me to send you evidence that I do, I need your help.

  • MS

    Mian Saleem

    Answered

    Hello,

    Can you please more descriptive so that I can understand and suggest.

    It doesn't work I know this and that’s why you are here. I need to know the details to suggest. Please answer the following

    1. Where you have installed the Simple POS live or local server?
    2. What is your printing settings? Did you try any other option?
    3. Can you please take screenshots? Whats is not coming as ticket?

    Thank you

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