Hello support,
I have got a strange problem today. From sale yesterday, we have a lot of sales through POS module and we issued invoices. But today when we check the sale report we did not see all the records, it seems like those data not saved to the database somehow.
we have sale till 6PM but the recorded data only till 2PM, please check my database screen captured.
Thank you
- MSAnswered
Hello,
How can this be possible? If the records were saved without any error that should be in database unless the database was restored later to older backup.
Please check with your server admin.
Thank you
- PVAnswered
I also checked in my phpmyadmin, the database was not recorded. but it was very strange that during the operation my staff could issue invoice, so at least we can keep those as data to enter them back again.
It gives me worry, I don’t know what is happening. and I am clear that I give my staff only sale permission they don’t have edit/delete right.
anyway, I also check with my hosting provider I have autobackup but during that time there is no backup data too, so overal it seems data was not recorded to the database.
thank you
- MSAnswered
Hello,
I never listen to such thing in in my 10+ year career. I don’t know how and why this happened but your database server admin might have a tool to check the MySQL server if there were transactions.
Thank you
- PVAnswered
Okay, I have no idea too.
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