Question: Installer Locked And Http Error

Installer Locked And Http Error

Dear Support Team, The installation went well the first time itself and then I received a http 500 error. In MYSql the tables seem to have been created as well. Hence, I tried in

GS

Gerald Somasundaram

Asked
Dear Support Team,

The installation went well the first time itself and then I received a http 500 error.

In MYSql the tables seem to have been created as well.

Hence, I tried installing again and now the installer is locked.

Can you please provide any guidance on this?

Thank you
Kind regards
Gerald
  • MS

    Mian Saleem

    Answered
    Hello,

    Please check the server error logs for 500 error details and let me know so that I can suggest.

    If you are not sure about server logs, you can enable application logs by changing the `log_threashold` to 1 in the `app/config/config.php` and then try the error page again to produce errors. Lastly check the latest log file in the `app/logs/` folder for error.

    The installer will be locked after successful installation. If you need to install again, please upload the files again specially the SMA file.

    Thank you
  • GS

    Gerald Somasundaram

    Answered
    Hi Saleem,

    Amazing, thanks for your help. I have managed to install the files and everything seems to be working fine.

    Can I please ask two questions if possible.

    1- How do I remove the Paypal logo from the emails?
    2- How do I enable the variant option as creating variants doesn't seem to appear anywhere.

    Hope to hear from you soon.

    Kind regards
    Gerald
  • MS

    Mian Saleem

    Answered
    Hello,

    You can disabled PayPal from system settings page.

    System auto select the first available variant when you add product that has variants. You can click the product name in the order list to change the variant.

    Thank you
  • GS

    Gerald Somasundaram

    Answered
    Thank you Saleem.
    One final question please, how do I change the sale invoice format?
    Ex. I would like to change the invoice attachment to read invoice_ instead of Sale_ and may be some contents of the invoice itself.
    Kind regards
    Gerald
  • MS

    Mian Saleem

    Answered
    Hello,

    There is no option by settings but you can edit the view files `themes/default/admin/views/sales/modal_view.php`, `pdf.php` and `view.php` as you need.

    Thank you
  • GS

    Gerald Somasundaram

    Answered
    Hi Saleem,
    Thank you for the update. I have managed to make most of the changes that I needed. I am just struggling to change the name associated with the file that is downloaded following a sale.
    It downloads as Sale_ followed by the reference.
    I checked the themes/default/admin/views/sales/modal_view.php, pdf.php and view.php files but I can't seem to find where this is generated.
    Hope you are able to assist. Overall this product is brilliant.
    Thank you
    Kind regards
    Gerald
  • MS

    Mian Saleem

    Answered
    Hello,

    For pdf file name, you will need to check `pdf` method of `app/controllers/admin/Sales.php`
  • GS

    Gerald Somasundaram

    Answered
    Hi Saleem,
    I have paid $5 to ask questions as I purchased this product over a year ago and my support period has run out. I made this payment a month ago and I am still unable to ask any new questions as I keep getting the message 'you are not supported' although my balance is $5. I have sent a few emails as well but I have not had a response.
    Hence, can I please ask the questions using this thread?
  • MS

    Mian Saleem

    Answered
    Hello,

    I am sorry to listen that you having issue. I can see that you have popup $5 and your account has this amount.

    I found the issue with ask question modal that it was not showing form. Please refresh the page and try to ask questions now.

    Thank you
  • GS

    Gerald Somasundaram

    Answered
    Thanks, I have now raised a new question.
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