EV
Asked
Hello.
I did the installation 6 months ago, and now that I want to update to the latest version, Its says that my account from Envato isn't working.
I can't believe that I have to contact you for that when I already bought this product in Envato.
Can you please fix the problem? I have to update it into my server.
Thank you.
I did the installation 6 months ago, and now that I want to update to the latest version, Its says that my account from Envato isn't working.
I can't believe that I have to contact you for that when I already bought this product in Envato.
Can you please fix the problem? I have to update it into my server.
Thank you.
- MSAnsweredHello,
Please never share your purchase code publicly. If you need to share them please ask question first and then add private reply with private data.
Your license is fine. If you are getting any error, please share the exact message. You can download the file again from download page of Envato and then follow the update instructions from documentation.pdf
Thank you - EVAnsweredHello, thank you for the advice.
Well, is not working and I said that in my previous message. Please see the attachment.
Let me know as soon as possible.Attachments - EVAnsweredHello? 24 hours after my last message. I need an answer and a solution
- MSAnsweredPlease email the purchase code to [email protected] or add private reply here so that I can check it for you. Thank you
- EVAnsweredOMG I did that days ago! now i have to wait more? what kind of support is this!
- EVAnsweredThe problem is not installing in localhost or in a server, there was a problem in your side and you dont want to accept that.
Last night I received an email about a new update fixing the issue, but you are not able to check before answer with non sense. As you can see in the attachment is working in my localhost after the last night patch. So, you better do your job next time and check to your developers before answering people's comments. Worst support ever, I am so regret that I bought this stock manager in Envato.Attachments - MSAnsweredWow hold the breaks man. The images you were showing nothing to do last fix. The installer was update in 3.4.33 and caused the issue and fixed next day. Either you were not showing the correct error. Other showed and it was very help to fix and they are fine too.
If you are not happy with support, I can't do anything. Stay blessed. - EVAnsweredYou right, I am not happy with this support, I reported you to the Envato. Worst support of my 7 years using Envato.
- MSAnsweredYes, you the correct thing. Bye
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