My URL is https://infac.symaware.com/install/index.php

I have checked your link and tried your purchase code. It is being verified (screenshot attached).

Thanks Saleem all works fine now!

Then the solution for message Failed: Your installation item id and purchase item id doesn't match. Please contact [email protected] (Error Code 101) is require to clear your purchase code cache. Thanks Saleem.

Thank you for updating the review :)

Yes, cache has caused the issue for you, it's something new to me so I will keep it in mind if anyone else having same issue.

Please be informed that the response time could be 1 - 2 days here on support portal and 2 - 5 days at item comments (envato) page. So please have patience while expecting response from us. We do check each and every questions and try our best to resolve them.

Thanks again :)

Hi there, Im having same issue, how do you clear your purchas code cache?
Thanks

**[Leo Pat](/u/muldoonleo)** I suggest you try to download the file now. The install issue is fixed. If you still have issue, you can email your purchase code to [email protected] so we can check it for you. Thank you

I have the same problem, I can not install, it shows the same error:
Your installation item id and purchase item id doesn't match. Please contact [email protected] (Error Code 101).

I have send you the purchase code to [email protected]

**[Miguel Angel Perez](/u/interiberica)** You should be replied as purchase code/install issue are replied in priority basis.

Thank you