Hello,

Please let me know the server (files & database) access details in private reply.

You can add private reply by enabling the PRIVATE for Staff only at top right of reply section.

Thank you

Hello,

I have not sure why are you getting the error. That’s why I asked the server details so that I can check.

What is your php and mysql versions?

10.6.20-MariaDB PHP 8.1

Hello,

The latest version required php8.2+ Please make sure you are install with new/empty database.

If still the same, I will need your server (files & database) access to check and suggest solution.

Thank you

I did the test and it keeps giving me an error:

SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (grupowb_gestaocontas.users, CONSTRAINT users_account_id_foreign FOREIGN KEY (account_id) REFERENCES accounts (id)) (SQL: insert into users (name, username, email, password, owner, phone, account_id, updated_at, created_at) values (Miguel Oliva, migueloliva, [email protected], $2y$10$CC/lvNBvwaZNQC/MeJoh/er.SCFqA553FAyXN4rOMEf4VlGK5r8fa, 1, 0123456789, 1, 2024-11-29 11:56:29, 2024-11-29 11:56:29))

I hired someone who said they knew your system well to do the installation and even though she is having difficulties, I’ve been waiting all this time and nothing has been resolved, I’m going to ask to cancel the purchase on Envato since I can’t get clear support from you.

Hello,

Please let me know the server (files & database) access details in private reply so that I can check for you.

You can add private reply by enabling the PRIVATE for Staff only at top right of reply section.

Thank you