Question: I Lost Product Images After Awhile

I Lost Product Images After Awhile

I don't know what's wrong with the image link. some items still OK but some are not showing, when I inspect I didn't see the image name in the link or not loaded it seems like the image name

PV

Prom Vongchann

Asked
I don't know what's wrong with the image link.
some items still OK but some are not showing, when I inspect I didn't see the image name in the link or not loaded it seems like the image name was wiped out somehow (see my screenshot).

is there any bugs or somehow?
  • MS

    Mian Saleem

    Answered
    Hello,

    No one reported such issue. If you know how this happened do let us know so that we can check and fix. The photo name is saved as `image` column of `sma_products` while gallery images in `sma_product_photos` table. You can check them.

    Thank you
  • PV

    Prom Vongchann

    Answered
    I checked in my phpmyadmin database and the table you mentioned also, but I don't know why the image name that was generated was gone.

    some products are there but some products are lost the image. I have no idea how this happen.
  • MS

    Mian Saleem

    Answered
    Hello, There should be reason. Did you update the products by `import products` or any other action?
  • PV

    Prom Vongchann

    Answered
    no we don't do that, i want to test with the newest version you have. now I have just upgraded and I will observe again but I face one more new problem. now I cannot make purchase. it pops up and tell me to fill in the information required. but I have already done many times.

    please see my screenshot. my current version is : (v3.4.31 )
  • MS

    Mian Saleem

    Answered
    Please refer to my reply on your other question. Thank you
  • PV

    Prom Vongchann

    Answered
    you did not answer my question. sad.
  • MS

    Mian Saleem

    Answered
    Please refer to [The Version I Have Just Upgrade Cannot Purchase](/support/question/the-version-i-have-just-upgrade-cannot-purchase). Thank you
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