Hello,

Please check your server's php error logs and let me know the error details so that I can suggest.

If you are not sure about server logs, you can try to enable app log by changing the `log_threshold` to 1 in the `app/config/config.php` and then try to access the page again. Lastly check the latest log file in the `app/logs/` folder.

Thank you

Hello,
Sorry for the delay due to the holidays. Here is the content of the log-2022-12-28.php file in the app/log directory
Thanks


<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

ERROR - 2022-12-28 10:32:10 --> Query error: SELECT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_sessions` - Invalid query: SELECT `data`
FROM `sim_sessions`
WHERE `id` = 'c9241c71ac41049d97d7f199efcae1dbb83f79fc'
ERROR - 2022-12-28 10:32:10 --> Query error: SELECT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_settings` - Invalid query: SELECT *
FROM `sim_settings`
ERROR - 2022-12-28 10:32:10 --> Severity: error --> Exception: Call to a member function num_rows() on bool /home/fwpm0572/facturation.bsjc.fr/app/models/Site.php 15
ERROR - 2022-12-28 10:32:10 --> Query error: INSERT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_sessions` - Invalid query: INSERT INTO `sim_sessions` (`id`, `ip_address`, `timestamp`, `data`) VALUES ('c9241c71ac41049d97d7f199efcae1dbb83f79fc', '86.202.59.69', 1672219930, '__ci_last_regenerate|i:1672219930;')
ERROR - 2022-12-28 10:32:10 --> Severity: Warning --> ini_set(): A session is active. You cannot change the session module's ini settings at this time /home/fwpm0572/facturation.bsjc.fr/system/libraries/Session/Session_driver.php 205
ERROR - 2022-12-28 10:32:10 --> Severity: Warning --> session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /opt/alt/php74/var/lib/php/session) Unknown 0
ERROR - 2022-12-28 10:32:13 --> Query error: SELECT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_sessions` - Invalid query: SELECT `data`
FROM `sim_sessions`
WHERE `id` = '1cbd419935f3254eb537c99cbd1dacd08a26f3ab'
ERROR - 2022-12-28 10:32:13 --> Query error: SELECT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_settings` - Invalid query: SELECT *
FROM `sim_settings`
ERROR - 2022-12-28 10:32:13 --> Severity: error --> Exception: Call to a member function num_rows() on bool /home/fwpm0572/facturation.bsjc.fr/app/models/Site.php 15
ERROR - 2022-12-28 10:32:13 --> Query error: INSERT command denied to user 'fwpm0572_Facturebsjc'@'localhost' for table `fwpm0572_factbsjc2`.`sim_sessions` - Invalid query: INSERT INTO `sim_sessions` (`id`, `ip_address`, `timestamp`, `data`) VALUES ('1cbd419935f3254eb537c99cbd1dacd08a26f3ab', '86.202.59.69', 1672219933, '__ci_last_regenerate|i:1672219933;')
ERROR - 2022-12-28 10:32:13 --> Severity: Warning --> ini_set(): A session is active. You cannot change the session module's ini settings at this time /home/fwpm0572/facturation.bsjc.fr/system/libraries/Session/Session_driver.php 205
ERROR - 2022-12-28 10:32:13 --> Severity: Warning --> session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /opt/alt/php74/var/lib/php/session) Unknown 0

And the server web error log say :

[Wed Dec 28 09:01:01.678857 2022] [cgid:error] [pid 22505:tid 47112748697344] [client 54.36.148.5:0] AH01265: attempt to invoke directory as script: /home/fwpm0572/bsjc.fr/cgi-bin/

thanks

Hello,

Please update database user privileges and allow all including `insert` on the database.

Thank you

Hello,
I did what you asked, but I still get the same http 500 error. However I have put all the privileges on the database. I checked, there is no table in the database and yet the installation went well. Now I can't do any reinstallation because the file /install/index.php is locked.
Here is the last log file

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

ERROR - 2023-01-01 14:22:26 --> Query error: Table 'fwpm0572_factbsjc2.sim_sessions' doesn't exist - Invalid query: SELECT `data`
FROM `sim_sessions`
WHERE `id` = 'f99a94ea7148810461e2212ef5d14f7e0e4304b6'
ERROR - 2023-01-01 14:22:26 --> Query error: Table 'fwpm0572_factbsjc2.sim_settings' doesn't exist - Invalid query: SELECT *
FROM `sim_settings`
ERROR - 2023-01-01 14:22:26 --> Severity: error --> Exception: Call to a member function num_rows() on bool /home/fwpm0572/facturation.bsjc.fr/app/models/Site.php 15
ERROR - 2023-01-01 14:22:26 --> Query error: Table 'fwpm0572_factbsjc2.sim_sessions' doesn't exist - Invalid query: INSERT INTO `sim_sessions` (`id`, `ip_address`, `timestamp`, `data`) VALUES ('f99a94ea7148810461e2212ef5d14f7e0e4304b6', '86.202.59.69', 1672579346, '__ci_last_regenerate|i:1672579346;')
ERROR - 2023-01-01 14:22:26 --> Severity: Warning --> ini_set(): A session is active. You cannot change the session module's ini settings at this time /home/fwpm0572/facturation.bsjc.fr/system/libraries/Session/Session_driver.php 205
ERROR - 2023-01-01 14:22:26 --> Severity: Warning --> session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /opt/alt/php74/var/lib/php/session) Unknown 0
ERROR - 2023-01-01 14:22:31 --> Query error: Table 'fwpm0572_factbsjc2.sim_sessions' doesn't exist - Invalid query: SELECT `data`
FROM `sim_sessions`
WHERE `id` = '59aa2fa44c029a6605c0a9486ffc6fc1a8ff28fd'
ERROR - 2023-01-01 14:22:31 --> Query error: Table 'fwpm0572_factbsjc2.sim_settings' doesn't exist - Invalid query: SELECT *
FROM `sim_settings`
ERROR - 2023-01-01 14:22:31 --> Severity: error --> Exception: Call to a member function num_rows() on bool /home/fwpm0572/facturation.bsjc.fr/app/models/Site.php 15
ERROR - 2023-01-01 14:22:31 --> Query error: Table 'fwpm0572_factbsjc2.sim_sessions' doesn't exist - Invalid query: INSERT INTO `sim_sessions` (`id`, `ip_address`, `timestamp`, `data`) VALUES ('59aa2fa44c029a6605c0a9486ffc6fc1a8ff28fd', '86.202.59.69', 1672579351, '__ci_last_regenerate|i:1672579351;')
ERROR - 2023-01-01 14:22:31 --> Severity: Warning --> ini_set(): A session is active. You cannot change the session module's ini settings at this time /home/fwpm0572/facturation.bsjc.fr/system/libraries/Session/Session_driver.php 205
ERROR - 2023-01-01 14:22:31 --> Severity: Warning --> session_write_close(): Failed to write session data using user defined save handler. (session.save_path: /opt/alt/php74/var/lib/php/session) Unknown 0

Your software does not correspond to the regulations of my country and therefore I cannot use it. Can you please refund me (I know that the license will be deactivated) Thanking you in advance

Hello,

Please let me know the regulation that you are talking about so that I can check them in v4

For a refund, please open a request at the marketplace.

Thank you