Hello,

Your database version is old. Did you restore backup on latest version?

Please perform fresh installation to get the latest database. You can't restore full database but only contents (insert commands). Full db restore will change the tables structure and would cause such errors.

If you not sure, you can hire any developer to help you. We do offer update service for $20 but we will be off for 3 days starting tomorrow.

Thank you

OK, I restore my old version, Now this is the error when I try to login to the system. What is this ? how to gain access to my old version ?

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

ERROR - 2020-05-23 23:35:27 --> 404 Page Not Found: Auth/assets

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>

INFO - 2020-05-24 00:05:40 --> Config Class Initialized
INFO - 2020-05-24 00:05:40 --> Hooks Class Initialized
DEBUG - 2020-05-24 00:05:40 --> UTF-8 Support Enabled
INFO - 2020-05-24 00:05:40 --> Utf8 Class Initialized
INFO - 2020-05-24 00:05:40 --> URI Class Initialized
INFO - 2020-05-24 00:05:40 --> Router Class Initialized
INFO - 2020-05-24 00:05:40 --> Output Class Initialized
INFO - 2020-05-24 00:05:40 --> Security Class Initialized
INFO - 2020-05-24 00:05:40 --> CRSF cookie sent
DEBUG - 2020-05-24 00:05:40 --> Global POST, GET and COOKIE data sanitized
INFO - 2020-05-24 00:05:40 --> Input Class Initialized
INFO - 2020-05-24 00:05:40 --> Language Class Initialized
INFO - 2020-05-24 00:05:40 --> Loader Class Initialized
INFO - 2020-05-24 00:05:40 --> Helper loaded: form_helper
INFO - 2020-05-24 00:05:40 --> Helper loaded: cookie_helper
INFO - 2020-05-24 00:05:40 --> Helper loaded: language_helper
INFO - 2020-05-24 00:05:40 --> Helper loaded: url_helper
INFO - 2020-05-24 00:05:40 --> Database Driver Class Initialized
INFO - 2020-05-24 00:05:40 --> Session: Class initialized using 'database' driver.
INFO - 2020-05-24 00:05:40 --> Model Class Initialized
INFO - 2020-05-24 00:05:40 --> Model Class Initialized
INFO - 2020-05-24 00:05:40 --> Controller Class Initialized
INFO - 2020-05-24 00:05:40 --> Language file loaded: language/english/sim_lang.php
DEBUG - 2020-05-24 00:05:40 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
INFO - 2020-05-24 00:05:40 --> Model Class Initialized
INFO - 2020-05-24 00:05:40 --> Helper loaded: date_helper
INFO - 2020-05-24 00:05:40 --> Form Validation Class Initialized
INFO - 2020-05-24 00:05:40 --> File loaded: /home/maxmindcp/public_html/clients-aus/themes/default/views/auth/login.php
INFO - 2020-05-24 00:05:40 --> Final output sent to browser
DEBUG - 2020-05-24 00:05:40 --> Total execution time: 0.0281
INFO - 2020-05-24 00:06:00 --> Config Class Initialized
INFO - 2020-05-24 00:06:00 --> Hooks Class Initialized
DEBUG - 2020-05-24 00:06:00 --> UTF-8 Support Enabled
INFO - 2020-05-24 00:06:00 --> Utf8 Class Initialized
INFO - 2020-05-24 00:06:00 --> URI Class Initialized
INFO - 2020-05-24 00:06:00 --> Router Class Initialized
INFO - 2020-05-24 00:06:00 --> Output Class Initialized
INFO - 2020-05-24 00:06:00 --> Security Class Initialized
INFO - 2020-05-24 00:06:00 --> CRSF cookie sent
INFO - 2020-05-24 00:06:00 --> CSRF token verified
DEBUG - 2020-05-24 00:06:00 --> Global POST, GET and COOKIE data sanitized
INFO - 2020-05-24 00:06:00 --> Input Class Initialized
INFO - 2020-05-24 00:06:00 --> Language Class Initialized
INFO - 2020-05-24 00:06:00 --> Loader Class Initialized
INFO - 2020-05-24 00:06:00 --> Helper loaded: form_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: cookie_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: language_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: url_helper
INFO - 2020-05-24 00:06:00 --> Database Driver Class Initialized
INFO - 2020-05-24 00:06:00 --> Session: Class initialized using 'database' driver.
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Controller Class Initialized
INFO - 2020-05-24 00:06:00 --> Language file loaded: language/english/sim_lang.php
DEBUG - 2020-05-24 00:06:00 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Helper loaded: date_helper
INFO - 2020-05-24 00:06:00 --> Form Validation Class Initialized
INFO - 2020-05-24 00:06:00 --> Language file loaded: language/english/form_validation_lang.php
INFO - 2020-05-24 00:06:00 --> Config Class Initialized
INFO - 2020-05-24 00:06:00 --> Hooks Class Initialized
DEBUG - 2020-05-24 00:06:00 --> UTF-8 Support Enabled
INFO - 2020-05-24 00:06:00 --> Utf8 Class Initialized
INFO - 2020-05-24 00:06:00 --> URI Class Initialized
INFO - 2020-05-24 00:06:00 --> Router Class Initialized
INFO - 2020-05-24 00:06:00 --> Output Class Initialized
INFO - 2020-05-24 00:06:00 --> Security Class Initialized
INFO - 2020-05-24 00:06:00 --> CRSF cookie sent
DEBUG - 2020-05-24 00:06:00 --> Global POST, GET and COOKIE data sanitized
INFO - 2020-05-24 00:06:00 --> Input Class Initialized
INFO - 2020-05-24 00:06:00 --> Language Class Initialized
INFO - 2020-05-24 00:06:00 --> Loader Class Initialized
INFO - 2020-05-24 00:06:00 --> Helper loaded: form_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: cookie_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: language_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: url_helper
INFO - 2020-05-24 00:06:00 --> Database Driver Class Initialized
INFO - 2020-05-24 00:06:00 --> Session: Class initialized using 'database' driver.
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Controller Class Initialized
INFO - 2020-05-24 00:06:00 --> Language file loaded: language/english/sim_lang.php
INFO - 2020-05-24 00:06:00 --> Config Class Initialized
INFO - 2020-05-24 00:06:00 --> Hooks Class Initialized
DEBUG - 2020-05-24 00:06:00 --> UTF-8 Support Enabled
INFO - 2020-05-24 00:06:00 --> Utf8 Class Initialized
INFO - 2020-05-24 00:06:00 --> URI Class Initialized
INFO - 2020-05-24 00:06:00 --> Router Class Initialized
INFO - 2020-05-24 00:06:00 --> Output Class Initialized
INFO - 2020-05-24 00:06:00 --> Security Class Initialized
INFO - 2020-05-24 00:06:00 --> CRSF cookie sent
DEBUG - 2020-05-24 00:06:00 --> Global POST, GET and COOKIE data sanitized
INFO - 2020-05-24 00:06:00 --> Input Class Initialized
INFO - 2020-05-24 00:06:00 --> Language Class Initialized
INFO - 2020-05-24 00:06:00 --> Loader Class Initialized
INFO - 2020-05-24 00:06:00 --> Helper loaded: form_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: cookie_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: language_helper
INFO - 2020-05-24 00:06:00 --> Helper loaded: url_helper
INFO - 2020-05-24 00:06:00 --> Database Driver Class Initialized
INFO - 2020-05-24 00:06:00 --> Session: Class initialized using 'database' driver.
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Controller Class Initialized
INFO - 2020-05-24 00:06:00 --> Language file loaded: language/english/sim_lang.php
DEBUG - 2020-05-24 00:06:00 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
INFO - 2020-05-24 00:06:00 --> Model Class Initialized
INFO - 2020-05-24 00:06:00 --> Helper loaded: date_helper
INFO - 2020-05-24 00:06:00 --> Form Validation Class Initialized
INFO - 2020-05-24 00:06:00 --> File loaded: /home/maxmindcp/public_html/clients-aus/themes/default/views/auth/login.php
INFO - 2020-05-24 00:06:00 --> Final output sent to browser
DEBUG - 2020-05-24 00:06:00 --> Total execution time: 0.0250

DEBUG - 2020-05-24 00:09:06 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:06 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2020-05-24 00:09:06 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
DEBUG - 2020-05-24 00:09:06 --> Total execution time: 0.0337
DEBUG - 2020-05-24 00:09:28 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:28 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2020-05-24 00:09:28 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
DEBUG - 2020-05-24 00:09:28 --> Total execution time: 0.0278
DEBUG - 2020-05-24 00:09:28 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:28 --> Global POST, GET and COOKIE data sanitized
ERROR - 2020-05-24 00:09:28 --> 404 Page Not Found: Auth/assets
DEBUG - 2020-05-24 00:09:31 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:31 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2020-05-24 00:09:31 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
DEBUG - 2020-05-24 00:09:31 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:31 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2020-05-24 00:09:31 --> UTF-8 Support Enabled
DEBUG - 2020-05-24 00:09:31 --> Global POST, GET and COOKIE data sanitized
DEBUG - 2020-05-24 00:09:31 --> Config file loaded: /home/maxmindcp/public_html/clients-aus/app/config/ion_auth.php
DEBUG - 2020-05-24 00:09:31 --> Total execution time: 0.0242

Log has all debug messages except single 404 not found error `Auth/assets` that can't be the issue asset. Set the log_threshold to 1 so you only print errors. I suggest you check with your server admin/host about the server error logs as they would be helpful.

OK this is the error log when I change to log_threshold to 1

<?php defined('BASEPATH') OR exit('No direct script access allowed'); ?>
ERROR - 2020-05-28 16:36:43 --> 404 Page Not Found: Auth/assets


there is no any server admin/host server error logs .

Please fix this issue...

Hello,

Not helpful, it was already know as previous comment. I am not sure what the cause but suspecting the database.

You can set `ENVIRONMENT` to `development` in index.php and enable `debug` in `app/config/database.php` to display errors.

I would suggest to get professional help to compare your database with latest.

Thank you

Now this error show,

An Error Was Encountered
The action you have requested is not allowed.

would suggest to get professional help to compare your database with latest.
Yes, But I'm not ready for pay again, because I already paid for your support, you have to give me the support to up and run my system, otherwise, if you can't make this work, then refund my money back.

Hello,

Support doesn't mean to help you with transferring to other server or installing the item.

#### Please install the item and if you have any issue, let me know I will be happy to help.

To move/transfer the install, I have already told you all. You know the

1. files to modify the config
2. how to enable log, you check those
3. how to change to development with database debug

**We don't offer refund for the license that is already installed and used.**

The support tab contents from the marketplace.

---
**Item support includes:**

1. Availability of the author to answer questions
2. Answering technical questions about item’s features
3. Assistance with reported bugs and issues
4. Help with included 3rd party assets

**However, item support does not include:**

- Customization services
- Installation services

I send you all the log details for you but you are not able to solve my issue. this is your application, so you must have the knowledge to solve any issue that customer have, otherwise what is the use of your support, just only giving your opinion. I don't want your opinion, I want my Old system back online.