Hi, I am getting installation error on last step
error is = {“status”:“failed”,“success”:false,“message”:“Item database for requested version not found.”}
can you please let me know how can I fix it ?
- YHAnswered
@Mian Saleem @Muhammad Saleem Can you please help me out, I have purchased this system and I am unable to install due to this error.
- MSAnswered
Hello,
Please let me know your server details in private reply. I will check and update you.
Thank you
- YHAnswered
Hello @Mian Saleem ,
I am install it on xampp locally. I am using PHP version 8.1 with all maxed out settings
- TPAnswered
I’m also experiencing a similar problem. When I sent an email, they mentioned that they don’t offer support for inquiries through email. I genuinely don’t know how to solve this issue. I hope the team can provide assistance to us.
- MSAnswered
Hello,
Please try with php7.4 or php8.0
Thank you
- YHAnswered
Hey @Mian Saleem tried it with php 7.4 and php 8.0 getting same error on both.
I looked at the code and in the last step application is sending post request to this URL https://api.tecdiary.net/v1/dbtables/ with username, code. id, version and type. The version written here is 3.4 and I am getting error {“status”:“failed”,“success”:false,“message”:“Item database for requested version not found.”}
please see code screenshot.
Attachments - MSAnswered
Hello,
Thank you very much for the feedback. I found and fixed the cause. Please give it try now and it should work fine.
Please accept my sincere apologies for the inconvenience caused.
Thank you
- YHAnswered
Yes its working now. Thank you.
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