Question: Getting Installation Error On Last Step

Getting Installation Error On Last Step

Hi, I am getting installation error on last step error is = {"status":"failed","success":false,"message":"Item database for requested version not found."} can you please let me know ho

YH

Yashab Hameed

Asked

Hi, I am getting installation error on last step

error is = {“status”:“failed”,“success”:false,“message”:“Item database for requested version not found.”}

can you please let me know how can I fix it ?

  • YH

    Yashab Hameed

    Answered

    @Mian Saleem @Muhammad Saleem Can you please help me out, I have purchased this system and I am unable to install due to this error.

  • MS

    Mian Saleem

    Answered

    Hello,

    Please let me know your server details in private reply. I will check and update you.

    Thank you

  • YH

    Yashab Hameed

    Answered

    Hello @Mian Saleem ,

    I am install it on xampp locally. I am using PHP version 8.1 with all maxed out settings

  • TP

    Trần Phong

    Answered

    I’m also experiencing a similar problem. When I sent an email, they mentioned that they don’t offer support for inquiries through email. I genuinely don’t know how to solve this issue. I hope the team can provide assistance to us.

  • MS

    Mian Saleem

    Answered

    Hello,

    Please try with php7.4 or php8.0

    Thank you

  • YH

    Yashab Hameed

    Answered

    Hey @Mian Saleem tried it with php 7.4 and php 8.0 getting same error on both.

    I looked at the code and in the last step application is sending post request to this URL https://api.tecdiary.net/v1/dbtables/ with username, code. id, version and type. The version written here is 3.4 and I am getting error {“status”:“failed”,“success”:false,“message”:“Item database for requested version not found.”}

    please see code screenshot.

  • MS

    Mian Saleem

    Answered

    Hello,

    Thank you very much for the feedback. I found and fixed the cause. Please give it try now and it should work fine.

    Please accept my sincere apologies for the inconvenience caused.

    Thank you

  • YH

    Yashab Hameed

    Answered

    Yes its working now. Thank you.

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