Question: Failure during purchase verification

Failure during purchase verification

During installation, when I attempt to enter my Envato ID and purchase code, I get the message: Failed : Your installation item id and purchase item id doesn't match. Please contact support

SS

Scott Smith

Asked
During installation, when I attempt to enter my Envato ID and purchase code, I get the message:

Failed :
Your installation item id and purchase item id doesn't match. Please contact [email protected] (Error Code 101).

I used my Envato ID and copied the purchase code directly from the license file downloaded from CodeCanyon.

I emailed the support address and received an automated response directing me to ask here.

Please email me, as I don't want to provide my purchase code in this venue as conversations seem not to be private.
  • MS

    Mian Saleem

    Answered
    Hello,

    I am sorry to listen. I have rest it and replied to your email. Please try again and if you still have issue, let me know.

    Thank you
  • SS

    Scott Smith

    Answered
    That solved it. Thanks!
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