Hi support team,
I could not log in for all users i have created, admin, owner, sale manager… all users can’t log in. I have missed log in few weeks and after then I can’t log in and there is not any messages show after failed login and the login background keep changing. Can you advise how to reset and fix it?
- MSAnswered
Hello,
I am not sure, but I think that your requests might be blocked by a security module. Can you check with the server admin?
To reset a user password, you can try the forget password on login page. If you have not set the mail settings, then emails might fail and the forgot password won’t work.
If so, you can check the
sma_userstable in your database. If you need you can update the password value for user to2c8ab736b2ccab4f50e72d5fd7d21020cbb77ae7and try again with12345678as password.UPDATE `sma_users` SET `password` = '2c8ab736b2ccab4f50e72d5fd7d21020cbb77ae7' WHERE `username` = 'owner';Thank you
- CAnswered
Still not working after updated to default user and password
- MSAnswered
Then please check with server admin. The issue might not be password or code but something else. Thanks
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