SF
Asked
Dear Sir,
Greetings... according to the attached files, the Product's report shows that we purchased 72 items and sold 60 so we have 12 pcs left, but the item in the list items shows that we have 0 pcs, how can we investigate that error ?
Recall the item is added 19.07.2020 and there is no quantity adjustment for that item i am sure of that
Regards.
Greetings... according to the attached files, the Product's report shows that we purchased 72 items and sold 60 so we have 12 pcs left, but the item in the list items shows that we have 0 pcs, how can we investigate that error ?
Recall the item is added 19.07.2020 and there is no quantity adjustment for that item i am sure of that
Regards.
Attachments
- MSAnsweredHello,
I am sorry for late reply. There is something went wrong. It should show the balance 12.
Is this happening on latest version?
Is the product detail page showing the correct sales and purchases?
For now you can set the correct quantity with stock count till we find the cause of this.
Thank you - SFAnsweredSalam brother,
this is happening on 3.4.29 ver.
products detail page is showing nothing for qty at all.
Regards. - MSAnsweredHello,
Yes, I am still checking this and will be fixed in next update.
Thank you - MSAnsweredHello, I still can't find the cause for this. Is that product part of any combo item?
- SFAnsweredno it is standard product
- MSAnsweredHello,
I have released update without this as I still didn't figure out the cause. Can you please backup database and attach with private reply. Please let me know the product name/code that having issue to check.
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