Hello,

Please check your server php error logs and let me know the error details so that I can suggest.

If you are not sure about server logs, you can enable app logs by changing the `log_threshold` to 1 in `app/config/config.php` and then try to download the again to reproduce error. Lastly check the latest log in the `app/logs/` folder.

Thank you

ERROR - 2021-03-08 12:56:25 --> Severity: Warning --> file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 /home/razaevents/public_html/accounts/app/libraries/Sim.php 248

Hello,

You know the cause now. Please enable `allow_url_fopen`

Thank you

I enable allow_url_fopen but still i am getting the same error.
Please check the attached screenshot
ERROR - 2021-03-08 12:56:25 --> Severity: Warning --> file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 /home/razaevents/public_html/accounts/app/libraries/Sim.php 248

Hello,

You are checking the previous error or the phpinfo is not from the same folder. Please double check.

Thank you