Question: cannot open cash drawer

cannot open cash drawer

hello again, before i install the new ppp software and zadig driver, i tested my cash drawer using print setting, i set the printer to open the cashdrawer before / after printing and it wor

VF

Valentino Febrian

Asked

hello again,

before i install the new ppp software and zadig driver, i tested my cash drawer using print setting, i set the printer to open the cashdrawer before / after printing and it works. however after i installed the new ppp software and zadig, receipt printing from ppp works fine but seems like it replace the default function (default epson driver) and the cashdrawer not open. how to solve this problem?

thank you

  • MS

    Mian Saleem

    Answered

    Can you open cash drawer from POS Print? You can try to chnage the printer properties again. My internet is down and we are in lock down. They said will fix in 24 hours. So I will need some time to check. Thanks

  • VF

    Valentino Febrian

    Answered

    i clicked the “open cash drawer” button in the POS, the log (in the ppp) said “04:03:44 PM [NPPS] Open cash drawer” but the cashdrawer didn’t open. i’ve changed the printer properties from windows “device and printer” the test page not working and cash drawer not open, its only printing from ppp.

    yes, its okay if it took longer. i’ll wait patiently cause it minor feature.

    thank you.

  • MS

    Mian Saleem

    Answered

    Thank you understanding, I will check this tomorrow.

  • VF

    Valentino Febrian

    Answered

    hello, is there any update here?

  • MS

    Mian Saleem

    Answered

    Hello,

    I am sorry as forgot to update you. Yes, there is update available. You can download now. Some feature like font, width etc are not yet tested. But the cash register should work now.

    Thank you

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