Question: Can Not Download Prodcuts List

Can Not Download Prodcuts List

Hi Saleem, I have more than 1000 product in the products list and when I do export it to excel, I am getting Action failed error! I increased the post size of the PHP but yet the issue no

SC

Selaa Company

Asked

Hi Saleem,

I have more than 1000 product in the products list and when I do export it to excel, I am getting Action failed error! I increased the post size of the PHP but yet the issue not gone! What can you help to get rid of this error?

Attached screenshots for your reference and feedback.

Regards,

  • MS

    Mian Saleem

    Answered

    Hello,

    Please add new file to confirm the settings. Add info.php file to the folder you uploaded the SMA files.

    <?php phpinfo(); ?>
    

    Thank you

  • SC

    Selaa Company

    Answered

    Hello,

    In accordance with your instructions, I accessed the file through the browser, where it displayed the PHP configuration details. Upon loading the info.php page, I reviewed the pertinent PHP settings, such as:

    PHP Version: 8.2.25 file_uploads = on max_execution_time = 5000 post_max_size = 1256M upload_max_filesize = 1024M memory_limit = 512M max_input_vars = 1000 max_file_uploads = 20

    I have adjusted the following values in the php.ini file. After refreshing my web browser and attempting to export the products list, the same error persists.

    memory_limit = 1024M max_input_vars = 3000

    Now … Since the PHP info is available, are there any specific values that you need to be investigated?

    Thank you.

  • MS

    Mian Saleem

    Answered

    Please set the higher value for max_input_vars something like 20000 and then try again. Thanks

  • MS

    Mian Saleem

    Answered

    Hello,

    Please use SMA with php8.0 as it’s not tested for higher version of php.

    Thank you

  • SC

    Selaa Company

    Answered

    Dear Saleem,

    We increased max_input_vars value to 30000 Also, we changed PHP version from 8.2 to 8.0

    But… Unfortunately the issue remains !

    What other possible fixes ?

    Regards,

  • MS

    Mian Saleem

    Answered

    Hello,

    Please share the phpinfo link and the installation link with login details in private reply.

    Thank you

  • SC

    Selaa Company

    Answered

    Hi Saleem,

    Here is the requested links:

    https://pos.selaa.net/info.php

    https://pos.selaa.net/POS/admin/login Username: owner Password: 12345678

    Regards,

  • MS

    Mian Saleem

    Answered

    Hello,

    That’s the due to php config. You can export in batch for 500 or less.

    Thank you

  • SC

    Selaa Company

    Answered

    Hi,

    That is a workaround !
    But, Should we expect a correction soon?

    Regards,

  • MS

    Mian Saleem

    Answered

    The issue if due to config. I am not sure about the values but you can set higher or check with server admin. Thanks

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