Bug Report: Purchases Disappear From System

Purchases Disappear From System

I have attached a screenshot. I edited purchase ID 8. And added items up to 58 items. But after some time all items disappear and go back to 2. We have this same issue on our website. Whe

JH

Joseph Helela

Reported

I have attached a screenshot. I edited purchase ID 8. And added items up to 58 items. But after some time all items disappear and go back to 2.

We have this same issue on our website. When a purchase can have 50+ items but items disappear after some time of usage.

  • MS

    Mian Saleem

    Answered

    Hello,

    If products were shown on view then they should not disappear. If you added on add/edit but they never appear on the view then please check your php config for max_input_vars Here is FAQ from documentaion.pdf


    **Why are some products missing from order when I add 100+ products? **

    There is no restriction in SMA code on the number of order items. If you are having such issue, please check your php configuration file (php.ini) for max_input_vars and set it to higher number i.e, 10000. You might need to increase max_input_time and max_execution_time too.


    Thank you

  • MS

    Mian Saleem

    Answered

    Hello,

    If products were shown on view and then they are being disappear then you need to check with your server admin.

    Thank you

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