KH
Asked
Hello
My Simple POS was working ok but today when i try to open it i am getting the following windows error message
"This App can't run on your PC to find a version for your PC, check with the software publisher"
the pc has windows 10
My Simple POS was working ok but today when i try to open it i am getting the following windows error message
"This App can't run on your PC to find a version for your PC, check with the software publisher"
the pc has windows 10
- MSAnsweredHello,
The SimplePOS is build for ia32. Did you updated the windows? I guess you are on x64, let me build it for x64 and will send you the download link to test by tomorrow.
Thank you - KHAnsweredHello Thank you for the installation package i have just downloaded it (53.7 MB).
but before installation, I would like to know if my DB will be lost, if so how do i back up before installation.
It was windows 10 64 bit and it was working fine it just stop working now , not sure if it automatically updated.
thanks - MSAnsweredHello,
You need to backup your database first. Please don't install it if you need backup database. You can refer to [SO Question](https://superuser.com/questions/961171/run-32bit-applications-on-windows-10-64-bit) to know more how to run 32bit software on 64 bit windows.
Thank you - KHAnsweredThank you ,
can you please send me the instructions on how to backup the database (specially when the system can not log in) is there a folder or a file ware i can copy.
the link you send is about how to "Run 32bit applications on Windows 10 64 Bit" but it does not show how to back up a database.
thank you - MSAnsweredHello,
Once the application runs, your can backup from file menu.
Thank you - KHAnsweredHello
Before i work on the actual system i wanted to try it if the back up works on another computer so
I have installed trial Simple POS and added some sample product data and as per your instructions I backup the db file.
Then i restored the backup db file back to the same folder but when I open the Simple Pos again all sample products are lost.
please advise - MSAnsweredHello,
You need to choose the database file while selecting the restore database on other machine. Restore will delete all data and restore the chosen db file.
Thank you - KHAnsweredThe database is fine i manage to see the data on another PC
But i can not install the 64 bit version of the software on the pc i am planning to re install 32 bit version of windows 10 .
Please advise me on how i can re activate after installation the OS. I used one of the 5 licenses i purchase . if needed i can send you the MAC address of the PC - MSAnsweredHello,
You should be able to activate. If you have any issue, do let me know, I will check for you.
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