Question: Unable To Install The Solution

Unable To Install The Solution

Hi, I have install the solution and it was completed and after clicking on the Finalize Installation i am unable to login to the solution and it throws me 500 error oh no... We have had an

KJ

K JAGADISH

Asked
Hi, I have install the solution and it was completed and after clicking on the Finalize Installation i am unable to login to the solution and it throws me 500 error


oh no...
We have had an error
Error 500

We are sorry... we have encountered internal error.

If this error persists, we recommend you to contact
support team at


this is the error i am facing
  • KJ

    K JAGADISH

    Answered
    Kindly do needful at the earliest
  • MS

    Mian Saleem

    Answered
    Hello,

    500 errors are internal server errors and could be due to various reasons, including server software version, configuration and bad code.

    Please check your server php error logs and let me know the error details so that I can suggest.

    If you are not sure of server error logs, you can try to check the laravel logs in the `storage/logs/` folder.

    > Please be patient while expecting response. The response time is 1 - 2 working days. We don't work on Saturdays & Sundays.

    If you still can't find, please let me know the server details in private reply so that I can check it for you.

    _You can add private reply by enabling the `PRIVATE for Staff only` at top right of reply section._

    Thank you
  • KJ

    K JAGADISH

    Answered
    Hi Please find the server error logs for your reference and kindly do needful
  • MS

    Mian Saleem

    Answered
    Hello,

    I can only see database related errors. There shouldn't be any issue with MySQL 8.

    Please let me know the server details so that I can check it.

    Thank you
  • MS

    Mian Saleem

    Answered
    Hello,

    What do you mean by remote session. If you area talking about Teamviewer or anydesk, then I am sorry as I can't use those.

    I will need ssh/file & database access to check the issue.

    Thank you
  • MS

    Mian Saleem

    Answered
    Hello,

    Can't really guess from the error. I will need to check the database. If you could provide ssh access that would be better.

    Just a thought, as it is new install you can try to run `php artisan migrate:fresh --seed` to check if the issue is due to database. Seeder adds the `super` user with `123456` as password.

    Thank you