Question: Unable To Install The Software

Unable To Install The Software

Hello, I tried to install the software, but I am unable to install it as I'm getting HTTP error 500. Could please you Kindly guide me as soon as possible. Regards

I

IZANDU

Asked

Hello,

I tried to install the software, but I am unable to install it as I’m getting HTTP error 500.

Could please you Kindly guide me as soon as possible.

Regards

  • I

    IZANDU

    Answered

    Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

  • MS

    Mian Saleem

    Answered

    Hello,

    The standard and extended license from Tecdiary.net doesn’t download with any dependencies.

    Please install the packages with composer install then try to access installer. It’s mentioned on the installation guide page too.

    Please download the latest file and then upload it to your server. Once uploaded, please run composer install on the upload folder and then access the installer in browser. This should work. If you have any issue, please let me know the server details in private reply. I will check.

    Thank you

  • I

    IZANDU

    Answered

    Hello, it’s done but i’m having Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request and for reference please find attached files. Best regards

  • MS

    Mian Saleem

    Answered

    Hello,

    You don’t have to acccess the public folder. It’s the root.

    Please try to load the subdomain only and if you get 500 error, please check the laest file in storage/logs/ folder for error. Let me know the error so that I can suggest.

    If you want me to check, please let me know the server details in private reply.

    Thank you

  • I

    IZANDU

    Answered

    Hello Dear !

    here is my cpanel account : https://secureshare.support/secret/4uuxg9e30tj7kgllh6rgkiacvg5hxgby Code: izanduteam

    Best Regards

  • MS

    Mian Saleem

    Answered

    Hello,

    The subdomain path was not set correctly. It should be the public folder. I have updated it. You can access the installer at http://cg.izanduprime.com/install

    Thank you

  • I

    IZANDU

    Answered

    thank you it’s resolved

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