AA
Asked
cant install the system:
i checked the database name and username and password : all working fine
but i get this error
ERROR:
No database received from install server, please check with developer.
i checked the database name and username and password : all working fine
but i get this error
ERROR:
No database received from install server, please check with developer.
- MSAnsweredHello,
Please let me know your server details and purchase code in private reply. I will help you check.
Thank you - AAAnsweredthe system url is http://localhost/einvoice
after install the database the URL redirect to the INSTALL page
http://localhost/install
i configured the .env APP_URL=http://localhost/einvoice
BUT the same issue - MSAnsweredHello,
You need to set the root path to public folder. Please create virtual host and set the correct root path as mention in the docs and the install should be able to call your server.
Thank you - AAnsweredI don't think I would have to pay for installation
- AAnsweredIt is unreasonable for me to pay for support, and I cannot find support. This is a very, very big problem
- MSAnswered**[Aissadiv](/u/boutabba2006)** Hello,
You don't have to pay. Each purchase comes with 6 months free support. You can validate your purcahse code [support pahe](/support) and ask questions. We will try our best to help.
Installation is not included in the free support but we will guige you thru step. You can follow the installation guide from documentation.pdf and if any step is not clear, please ask question with step number so that I can explain or guide further.
Thank you - AAnsweredIt is not possible to add a new ticket. If you are scammed, can I get my money back because I could not use the product and waste a lot of time without any benefit?
- MSAnswered**[Aissadiv](/u/boutabba2006)** Please follow up on your question. Thanks
- OVAnsweredI am having this very same issue, can you explain what you mean by "create a virtual host". I searched my cPanel and I don't have an option for that.
- MSAnswered**[Onno Vrijburg](/u/ovrijburg)** Hello,
Virtual host for local installation only. For live server, you can add host as you need.
You can add subdomain on cPanel with root path to public folder of your uploaded files. Please ask new question, if you have any concerns or don't understand any step of installation.
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