cant install the system: i checked the database name and username and password : all working fine
but i get this error
ERROR: No database received from install server, please check with developer.
- MSAnswered
Hello,
Please let me know your server details and purchase code in private reply. I will help you check.
Thank you
- AAAnswered
the system url is http://localhost/einvoice after install the database the URL redirect to the INSTALL page http://localhost/install i configured the .env APP_URL=http://localhost/einvoice BUT the same issue
- MSAnswered
Hello,
You need to set the root path to public folder. Please create virtual host and set the correct root path as mention in the docs and the install should be able to call your server.
Thank you
- AAnswered
I don’t think I would have to pay for installation
- AAnswered
It is unreasonable for me to pay for support, and I cannot find support. This is a very, very big problem
- MSAnswered
Aissadiv Hello,
You don’t have to pay. Each purchase comes with 6 months free support. You can validate your purcahse code support pahe and ask questions. We will try our best to help.
Installation is not included in the free support but we will guige you thru step. You can follow the installation guide from documentation.pdf and if any step is not clear, please ask question with step number so that I can explain or guide further.
Thank you
- AAnswered
It is not possible to add a new ticket. If you are scammed, can I get my money back because I could not use the product and waste a lot of time without any benefit?
- MSAnswered
Aissadiv Please follow up on your question. Thanks
- OVAnswered
I am having this very same issue, can you explain what you mean by “create a virtual host”. I searched my cPanel and I don’t have an option for that.
- MSAnswered
Onno Vrijburg Hello,
Virtual host for local installation only. For live server, you can add host as you need.
You can add subdomain on cPanel with root path to public folder of your uploaded files. Please ask new question, if you have any concerns or don’t understand any step of installation.
Thank you
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