Question: No Database Received From Install Server,

No Database Received From Install Server,

Trying to install the app but getting the above error

HA

Henry Agbo

Asked
Trying to install the app but getting the above error
  • MS

    Mian Saleem

    Answered
    Hello,

    I am sorry to listen. Let me check and I shall reply you shortly. If you want me to help you install then please let me know the server details in private reply.

    Thank you
  • HA

    Henry Agbo

    Answered
    thanks for the feedback. I was able to run the application but getting the above error.
    I am using apache webserver and I have defined virtualhost that listens on port 80. I have db configured with root permission.
  • HA

    Henry Agbo

    Answered
    **[@Mian Saleem](/u/saleem)** Hello, still waiting for your feedback. How do I make this error to go away?
  • MS

    Mian Saleem

    Answered
    Hello,

    I am not sure why are you getting the error. I have checked the installer and it's working fine.

    I need to check your server for the issue. May I know what's you php version (supported: php8.2-php8.4) and mysql version (supported: any version after 5.7.8+)

    If you are using it locally then you can WhatsApp me at +601111442122 with your AnyDesk access details to check.

    Thank you
  • HA

    Henry Agbo

    Answered
    Can you share the download again. It seems the version from codecanyon might be outdated. From the application logs, I can see that the installer is trying to fetch database schema from an external API (https://api.tecdiary.net/v1/dbtables), but the API call is failing or not returning the expected database field.
  • MS

    Mian Saleem

    Answered
    Hello,

    I have send the instructions for manual installation. The api url is correct not sure why it failing. I tried installation and it worked fine. I suspect something happens before request reach to our server, like your antivirus or cloudflare. Please try manual installation and if there is any issue, let me know.

    Thank you
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