Question: Install error during the configuration

Install error during the configuration

Good Morning, during the installation i got an error "No database received from install server, please check with developer". I'm check the mysql version and php version and all is good. I'

CR

Carmine Ruberto

Asked

Good Morning, during the installation i got an error “No database received from install server, please check with developer”.

I’m check the mysql version and php version and all is good. I’m sure that db credentials are right.

Do you have any idea?

  • MS

    Mian Saleem

    Answered

    Hello,

    I am sorry to listen that you having issues.

    Yes, the error show that installer can’t get the database from server. If might be due to the installer, install server or local setup.

    I have tried to install it locally using your code and it worked fine. I go further to check if installed server received the installation request using your code. I didn’t found any request form your code.

    Can you please try again, please pay attention on the purchase code and username fields.

    If still have issue, please let me know your setup details, I mean you local web platform and the directory/url path to access the installer.

    Thank you

    Can you

  • CR

    Carmine Ruberto

    Answered

    I will provide the credentials again becuase i got the error:

    URL: https://lomacpanel.thebrainbets.com/

    FTP: Hostname: mi3-ss31.a2hosting.com Username: thebrai6 Pass: tAsrMSW2#32q4;

    DB: DB_DATABASE=thebrai6_lomacpanel DB_USERNAME=thebrai6_lomac DB_PASSWORD=“L,8jNu+0DCG+”

    Let me know. If you want we can connect with Team Viewer.

    Thank you so much.

  • MS

    Mian Saleem

    Answered

    Hello,

    Your MySQL database server is using MariaDB engine v10.1 that doesn’t support json. You need MariaDB10.2+ I remember last time I used postgres database to install. I have updated the live config, you can check

    https://lomacpanel.thebrainbets.com/

    User: super Password: 123456

  • CR

    Carmine Ruberto

    Answered

    Thanks. I remember that. I re-install all because i got this error (check attachement).

    How can i fix it? Thanks.

    Link: https://lomacpanel.thebrainbets.com/settings/invoice_settings

  • MS

    Mian Saleem

    Answered

    Oh I am sorry as I install it manually for postgre. I missed to add default company 😦 I have update it. Can you please check now?

  • CR

    Carmine Ruberto

    Answered

    Ok thanks. Maybe now works good but for example i got this other error when i create the tax. Do you know why? And which is the DEFAULT ACCOUNT? Check the two attachament please. Thank to support me.

  • MS

    Mian Saleem

    Answered

    Hello,

    I am sorry as I never tested it with postgre, I thought ORM should work with any db but might be db design or something.

    Can you please get server with mysql5.7.10+ or mariadb10.2+? Your current mysql database don’t support the json. We need json support 😦

  • CR

    Carmine Ruberto

    Answered

    Thank you. I contact the server manager and now i have a newer version of MariaDB. So what we need to do now?

  • MS

    Mian Saleem

    Answered

    You can install at https://lomacpanel.thebrainbets.com/install/ but MariaDB is not yet updated to 10.2 😦

  • CR

    Carmine Ruberto

    Answered

    So i received the notification that we have MariaDB 10.3 Can you install me the project? Because i got problem with routing the installer. Thank you for your support.

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