Question: I have problem HTTP 500 error

I have problem HTTP 500 error

Dear Tecdiary community, Firstly thank you very much for providing us a great system. I just install the script everything is ok, but when I try to register a new user: I get this warnin

TS

Talal Saad

Asked
Dear Tecdiary community,
Firstly thank you very much for providing us a great system.

I just install the script everything is ok, but when I try to register a new user: I get this warning:
This page isn’t working mywebsite.com is currently unable to handle this request. HTTP ERROR 500
I have checked all requirements, all of them OK, also I have checked the documentation question about 500 everything ok Kindly helps me to solve this please thanks
Thanks and regards
  • MS

    Mian Saleem

    Answered
    Please check the server error logs for more details about 500 error and let us know so that we can suggest.

    The user register might fail due to emails too, please make sure that the email setting is correct. I will fix the email error in coming week's update.

    Thank you
  • TS

    Talal Saad

    Answered
    Hello mate, There is nothing clear in logs file in my server that shows any error related to this script.
    Regarding the emails, I just check it via setting -> Email protocol= PHP Main Function

    Just to let you know one point that could help you to detect the problem. When I try to create a new user it is showing 500 error, however, when I check the list of users I found that the user already been created!
    When I try to create a new category it is working perfectly, same as with adding new thread it is working fine :)

    Thanks
  • MS

    Mian Saleem

    Answered
    I would be email that causing the error. Can you try the forgot email to check is emails are working? I will update the register user method this week.
  • TS

    Talal Saad

    Answered
    Hello mate, thanks for such great support!

    I just try use forget email and get this error as well:

    This page isn’t working myweb.com is currently unable to handle this request.
    HTTP ERROR 500
    Thanks
  • MS

    Mian Saleem

    Answered
    So the issue is due to emails. You can try different email settings and check.
  • TS

    Talal Saad

    Answered
    Hello,
    I have tried changing Email protocol, the same issue still exist
  • MS

    Mian Saleem

    Answered
    Let me check and I shall update the file later today. Thank you
  • TS

    Talal Saad

    Answered
    Many thanks for such great support!
    I can see new version been released, kindly let me know how to update it
    Once again many many thanks
  • MS

    Mian Saleem

    Answered
    Please download the file again and then follow the update instructions from help folder. Thank you
  • TS

    Talal Saad

    Answered
    Many many thanks, Highly and deeply appreciate your great support
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