C
Asked
Hi support team,
I could not log in for all users i have created, admin, owner, sale manager.... all users can't log in. I have missed log in few weeks and after then I can't log in and there is not any messages show after failed login and the login background keep changing. Can you advise how to reset and fix it?
I could not log in for all users i have created, admin, owner, sale manager.... all users can't log in. I have missed log in few weeks and after then I can't log in and there is not any messages show after failed login and the login background keep changing. Can you advise how to reset and fix it?
- MSAnsweredHello,
I am not sure, but I think that your requests might be blocked by a security module. Can you check with the server admin?
To reset a user password, you can try the forget password on login page. If you have not set the mail settings, then emails might fail and the forgot password won't work.
If so, you can check the `sma_users` table in your database. If you need you can update the password value for user to `2c8ab736b2ccab4f50e72d5fd7d21020cbb77ae7 ` and try again with `12345678` as password.
```sql
UPDATE `sma_users` SET `password` = '2c8ab736b2ccab4f50e72d5fd7d21020cbb77ae7' WHERE `username` = 'owner';
```
Thank you - CAnsweredStill not working after updated to default user and password
- MSAnsweredThen please check with server admin. The issue might not be password or code but something else. Thanks
- Login to Reply