Question: Emails Delivery Issues

Emails Delivery Issues

If using PhP mail function, email delivering to customers spam. If using SMTP (i am using gmails smtp), getting below error message "SMTP connect() failed. https://github.com/PHPMailer/PH

G

Ghiyaath

Asked
If using PhP mail function, email delivering to customers spam.

If using SMTP (i am using gmails smtp), getting below error message

"SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting"



If I am doing something wrong, do you have specific guidelines to configure both in a complete way?
  • MS

    Mian Saleem

    Answered
    Hello,

    It's might be due to bad reputation of sending server. Please google to research more about why emails are delivering to spam.

    Gmail is very strict to send email using password from their smtp server. You will need to `allow non secure apps` to send email as gmail called password authentication as non secure.

    Thank you
  • G

    Ghiyaath

    Answered
    I am using a new VPS server installed with CWP Panel. Another website with Joomla CMS in the same server is sending emails as normal. Only SMA generated mails goes to spam.
  • MS

    Mian Saleem

    Answered
    Hello,

    Are you sure the sending email is same? The SMA use [PHPMailer](https://github.com/PHPMailer/PHPMailer) package and default email in system settings to dent emails.

    Thank you
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