Question: Barcode Scan Not Retrieve The Correct Item

Barcode Scan Not Retrieve The Correct Item

Hi, After i setup the system and add in the item. When trying to checkin and scan the item, its just keep on adding the first item i add in..even i scan other item, its will just add for th

J

jason

Asked

Hi, After i setup the system and add in the item. When trying to checkin and scan the item, its just keep on adding the first item i add in…even i scan other item, its will just add for this item only. anything im doing wrongly?

  • MS

    Mian Saleem

    Answered

    Hello,

    Please let me know the codes and if you are share the installation like with login details so that I can check.

    Thank you

  • J

    jason

    Answered

    yes.u can login and check. https://stock.korakohboots.com.my/ admin/abcd1234

  • MS

    Mian Saleem

    Answered

    Hello,

    You have shared the wrong item link. The item you share is SMA but you are asking for WIMS.

    For SMA please make sure that you are not using the barcode separator character in your product’s code.

    Thank you

  • J

    jason

    Answered

    ?? Can explain more? Im setup the WIMS. What is SMA?

  • MS

    Mian Saleem

    Answered

    Hello,

    I am sorry, please ignore my previous reply.

    I have checked your site, the barcodes are working fine (screenshot attached).

    Please try to scan the barcode in note pad and check if it’s types correctly.

    Thank you

  • J

    jason

    Answered

    Hi, But now i try to scan the code its no respond.How u can scan? I have done try to scan on notepad before i post up this question…

  • J

    jason

    Answered

    hi, sorry.just now i have retry again its working…but still same, its only can scan 1 item only. and i have tested in notepad the scanner can detect both code.

  • MS

    Mian Saleem

    Answered

    Hello,

    You are saying that the scanner typed barcode correctly in the notepad. Can you please share the screenshots of both notepad and the app where you scanned the barcode. If you can make video of this that would be good to understand the problem.

    Thank you

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